ServiceNow Analyst III

  • Full-time

Company Description

Parker Wellbore helps energy companies accomplish their drilling and production goals efficiently, reliably, and safely. Our global team supports oil and gas operators with innovative land and offshore drilling services, premium rental tools and well services, and advanced operations and management support. Founded in 1934, Parker Wellbore helps customers manage their costs and mitigate their risks, to achieve their operational goals in a safe and efficient manner. With experience in both harsh-environment regions and complex drilling situations, you can trust Parker Wellbore to get the job done.

Job Description

The Systems Analyst is responsible for the analysis, design, code, test and deployment of business application software programs and other peripheral applications. This Position is also responsible for supporting other peripheral applications. This position will report to Lead Systems Analyst.

Essential functions

  • Provide application operational support, process support, release management support and user acceptance support.
  • Assist in the development and maintenance of technical documentation, user documentation and process guidelines.
  • Support and maintain all existing corporate applications and application-hosting providers.
  • Provide on-call support.
  • Perform other duties as assigned by Supervisor/ Manager.

 

Qualifications

Necessary qualifications, skills and abilities

  • 3 - 5 years of extensive software development, analysis and design.
  • Bachelor Degree in Computer Science, Mathematics or a related technical field.
  • Strong leadership skills and a dedication to achieving business outcomes and project deadlines.
  • Must have good written and verbal communication skills and be able to effectively communicate and build rapport with team members, business stakeholders, third party hosting providers using various techniques and collaboration channels.
  • Ability to bring cross functional teams together and communicate across all levels of organization.
  • Ability to quickly grasp new concepts, incorporate innovations and stay up to date with industry / business directions.
  • Must be capable of working in a team environment.
  • Must have excellent presentation skills.
  • Must have strong analytical skills.

Additional qualifications, skills and abilities

• 3-5 years of experience with enterprise application solutions such as ServiceNow, SharePoint, Salesforce.

Position competencies

  • Initiating & Driving Change • Acts as a catalyst for and takes responsibility for leading, directing, and managing organizational change
  •  Develops new insights into situations and applies innovative solutions
  •  Creates work environment that encourages creative thinking and innovation
  •  Drives step changes in how the company operates
  •  Understands how to change and addresses not only systems and processes, but also cultural aspects of change
  •  Is good at bringing the creative ideas of others to market
  •  Develops a change strategy that includes milestones and timelines
  •  Accurately assesses the potential barriers and resources necessary for change initiatives
  • Understands and supports the need for change
  • Envisions and articulates the intended result of the change process
  • Provides direction and focus during the change process
  • Helps to generate support of the changes throughout the organization
  • Identifies and enlists allies who support the change process
  • Provides resources, removes barriers, and acts as an advocate for those initiating change
  • Result Focused • Establishes clear, specific performance goals, expectations, and priorities
  • Can be counted on to exceed goals successfully
  • Is constantly and consistently one of the top performers
  • Very bottom-line oriented
  • Steadfastly pushes self and others for results
  • Navigates quickly and effectively to resolve problems and obstacles
  • Persists to complete tasks / responsibilities, even in the face of difficulties
  • Develops a sense of urgency in others to complete tasks
  • Operates with personal ownership and looks for ways to improve performance all the time
  • Challenges him- or herself and others to raise the bar on performance
  • Focuses people on critical activities that yield a high impact
  • Holds self and others accountable for delivering high-quality results on time and within budget (e.g., models high work standards and demands the same from others)
  • Team Work • Blends people into teams when they are needed
  • Creates strong morale and spirit in his/her team
  • Shares wins and successes
  •  Fosters open dialogue
  • Lets people finish and be responsible for their work
  • Seeks consensus among diverse viewpoints as a means of building group commitment
  • Defines success in terms of the whole team
  • Creates a feeling of belonging in the team
  • Values the contributions of all team members
  • Creates an environment that encourages open communication amongst team members
  • Creates an environment that encourages collective problem solving amongst team members
  • Customer Focus • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Gets first-hand customer information and uses it to understand customers' business issues and needs for improvements in products and services
  • Acts with customer in mind
  • Establishes and maintains effective relationships with customers and gains their trust and respect
  • Genuinely enjoys working with customers to build long-term partnerships
  • Creates a sense of customer focus throughout their team/ department/ business unit

Physical demands and work environment

  • Ability to gather, analyze, and interpret data.
  • Ability to perform under stress, under pressure, and/or in emergency situations.
  • N/A - Not Applicable
  • Carry up to 10 lbs.
  • Ability to multitask, work in a fast-paced environment, meet deadlines, reason logically, and make sound decisions.
  • Ability to comprehend, remember, and follow verbal and written directions and comply with Company policies, procedures and standard.
  • Sit/stand while performing primarily sedentary work
  • Use repetitive wrist, hand or finger movements at a computer.
  • Ability to work as a team, communicate and interact with others in a professional manner, and consider alternative and diverse perspectives.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Parker Wellbore provides equal opportunity for all people and will not discriminate on the basis of race, color, religion, sex, gender, sexual orientation, pregnancy, age, marital status, national origin, citizenship status, disability, genetic information, military service, veteran’s status or any other characteristic protected by applicable law.

If an applicant has a disability, the applicant may request accommodations when needed to enable that person to perform their essential job functions or to allow that person to participate in employment.

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