This position is responsible for supporting the effective operation of the end-to-end Global HR Shared Services operating model. Serving as a champion for quality HR service delivery efforts; the HRSS Lead works closely with the Global HRSS Manager, Team Members, HR COE’s, and internal customers to deliver effective and efficient HR customer service.  This position plays an important role in facilitating change management and partners closely with other functional teams to identify and implement process improvements.

Essential functions

• Oversee and manage day-to-day operations and activities of the HRSS Team, ensuring appropriate allocation of resources and workload between team members to meet business needs
• Educate and inform customers and stakeholders on HRSS procedures/workflow processes ensuring comprehensive documentation to support sourcing and change requests
• Ensure superior controls and strict compliance adherence, including data privacy and protection
• Collaborate, research and provide response to support HR audits globally
• Complete periodical statutory reporting requirements
• Provide ad hoc and scheduled reports and metrics from HR Case Management System and HRIS to various HR sources and enterprise partners
• Report metrics and key performance indicators
• Investigate data errors, identify root cause and provide risk/issue tracking and resolution, escalating as necessary
• Monitor and recommend opportunities for continuous operational improvement
• Perform routine and ad hoc quality checks of HR casework
• Work on HR-IT projects by providing business context for HRSS initiatives and support change management and communications to ensure implementations are successfully executed
• HRSS focal point and liaison for HCM/HR Case Management System changes and enhancements (e.g. setups, new fields, new locations, new jobs codes, etc.) and coordinate User Acceptance Testing
• Attend HR-IT prioritizing meetings to review and close incidents and requests opened by HR
• Attend weekly Rolling Action Item List committee meetings to identify HRSS assistance required for new projects/contracts
• Review HR enhancement log with HRSS Team to identify status and priority
• Any other duties as may, from time to time, be assigned

Necessary qualifications, skills and abilities

• At least 5 years’ experience working in an HR Service Center or Shared Services environment
• 3+ years’ supervisory experience
• A Bachelor’s degree or significant, relevant work experience
• Knowledge of ServiceNow HRSM and Oracle HCM (2+ years) preferred; otherwise, demonstrable experience with HR Case Management and HRIS platforms
• Experience of working within and developing HR Service Level Agreements
• Understanding of multifaceted HR systems interfaces
• Ability to confidently lead HR/HCM User Acceptance Testing processes
• Strong MS Office knowledge preferred
• Strong communication skills to deal with all levels of the organization and handling issue resolutions
• Proven process and project management skills, including attention to detail and a demonstrated ability to manage multiple projects and tasks

Position competencies

• Initiating & Driving Change • Acts as a catalyst for and takes responsibility for leading, directing, and managing organizational change • Develops new insights into situations and applies innovative solutions • Creates work environment that encourages creative thinking and innovation • Drives step changes in how the company operates • Understands how to change and addresses not only systems and processes, but also cultural aspects of change • Is good at bringing the creative ideas of others to market • Develops a change strategy that includes milestones and timelines • Accurately assesses the potential barriers and resources necessary for change initiatives • Understands and supports the need for change • Envisions and articulates the intended result of the change process • Provides direction and focus during the change process • Helps to generate support of the changes throughout the organization • Identifies and enlists allies who support the change process • Provides resources, removes barriers, and acts as an advocate for those initiating change
• Result Focused • Establishes clear, specific performance goals, expectations, and priorities • Can be counted on to exceed goals successfully • Is constantly and consistently one of the top performers • Very bottom-line oriented • Steadfastly pushes self and others for results • Navigates quickly and effectively to resolve problems and obstacles • Persists to complete tasks / responsibilities, even in the face of difficulties • Develops a sense of urgency in others to complete tasks • Operates with personal ownership and looks for ways to improve performance all the time • Challenges him- or herself and others to raise the bar on performance • Focuses people on critical activities that yield a high impact • Holds self and others accountable for delivering high-quality results on time and within budget (e.g., models high work standards and demands the same from others)
• Team Work • Blends people into teams when they are needed • Creates strong morale and spirit in his/her team • Shares wins and successes • Fosters open dialogue • Lets people finish and be responsible for their work • Seeks consensus among diverse viewpoints as a means of building group commitment • Defines success in terms of the whole team • Creates a feeling of belonging in the team • Values the contributions of all team members • Creates an environment that encourages open communication amongst team members • Creates an environment that encourages collective problem solving amongst team members
• Customer Focus • Is dedicated to meeting the expectations and requirements of internal and external customers • Gets first-hand customer information and uses it to understand customers' business issues and needs for improvements in products and services • Acts with customer in mind • Establishes and maintains effective relationships with customers and gains their trust and respect • Genuinely enjoys working with customers to build long-term partnerships • Creates a sense of customer focus throughout their team/ department/ business unit

Physical demands and work environment

• Oversee and manage the overall quality of projects and/or employee performance.
• Ability to gather, analyze, and interpret data.
• Ability to multitask, work in a fast-paced environment, meet deadlines, reason logically, and make sound decisions.
• Ability to comprehend, remember, and follow verbal and written directions and comply with Company policies, procedures and standard.
• Sit/stand while performing primarily sedentary work
• Ability to work as a team, communicate and interact with others in a professional manner, and consider alternative and diverse perspectives.

Parker Wellbore corporate headquarter employees are not required to obtain a vaccine against COVID-19, except as a pre-condition to physically working in the corporate office. Please note this position will be required to work in the corporate office at least some of the time. Proof of vaccination will be verified during the onboarding process, and Parker Wellbore will not maintain vaccination records. As required by applicable law, Parker will provide reasonable accommodations for all qualified individuals with disabilities, for the known religious practices of all qualified individuals, and on any other basis as required by state or federal law. Any applicant who believes he or she requires an accommodation should contact the Human Resources Department and request such an accommodation, including what type of accommodation needed in order to perform the essential functions of the job.  We will work together to determine if a reasonable accommodation is available. All accommodation requests will be treated as confidential. 

All your information will be kept confidential according to EEO guidelines.

Parker Wellbore provides equal opportunity for all people and will not discriminate on the basis of race, color, religion, sex, gender, sexual orientation, pregnancy, age, marital status, national origin, citizenship status, disability, genetic information, military service, veteran’s status or any other characteristic protected by applicable law.

If an applicant has a disability, the applicant may request accommodations when needed to enable that person to perform their essential job functions or to allow that person to participate in employment.