Essential functions

• Handles incoming calls from customers, coordinate requests for pick-up and delivery and ensure timely service.
• Records and documents information and distributes to appropriate departments, including: customer location directions, service issues and opportunities for improvement, and safety issues.
• Maintains records of personnel and equipment logistics, as well as maintains the “Job Board” for the operation.
• Responsible for ensuring timely movement of personnel and equipment to customer’s locations.
• Relays customer requests to field personnel and management.
• Gives clear, complete, and accurate information to field personnel, supervisors, management, and customers.
• Reviews and confirms completion of all required field based forms and reports, including: Equipment Load Out forms, Delivery Tickets, Journey Management forms, Field Job Books, Equipment Fault Reports, End of Job Reports, Customer Evaluation forms, and Field Service Tickets.
• Prepares forms from billings, statements, invoices, receipts or vendor data, including processing crew tickets and entering issue slips for customers using different billing procedures
• Keeps proper record of all jobs in work log according to established guidelines
• Maintains paperwork and price tickets, posting log books, recording mileage logs on trucks
• Keeps time cards distributed and tallied, making distributions of truck books, collecting pre-trip/post-trip reports and referring any irregularities to proper management for handling
• Coordinates, schedules and communicates information to crew and field personnel, as well as organizing and tracking relevant information according to customer demands
• Represents Parker Well Services in a professional manner.
• Attends Parker Well Services QHSEE&T meetings.
• Reports any shortcomings or status of non-conformance.
• Ensure that personal behaviors and work practices are in line with Company safety standards.
• Responsible for safety of self and others in the vicinity to include, but not limited to, employees, vendors, and customers.
• Provide visible HSE leadership engagement, be aware of housekeeping and other required safety precautions, and do not take shortcuts or any other unnecessary risks that expose themselves or others.
• Ensure all incidents are reported and appropriately investigated in accordance with Company procedure.
• As needed, seek advice from HSE representatives.
• Responsible for “Stop Work Authority” when a task changes or an unsafe act is witnessed.

Additional functions

none

Necessary qualifications, skills and abilities

• Must hold a High school diploma
• Minimum of one (1) year basic oilfield well services experience, or work experience in a related field
• Previous dispatch experience required
• Understanding of the working components of a tubular running operation preferred.
• Must have proficient verbal and written communication skills
• Strong computer skills (MS Word, Excel, and Outlook).
• Must have experience with office equipment including copiers, scanners, and fax machines.
• Should be a detail oriented, self-starter, and able to work with little supervision.
• Ability to work both cooperatively and independently and set priorities in the context of operational impact.
• Possess a good attitude and the ability to learn new skills.
• Must be a team player, willingness to help.
• Ability to adapt positively to changes in policies, procedures and priorities, or work environments.
• Ability to read and write English; Being multi-lingual is preferred.

Additional qualifications, skills and abilities

none

Position competencies

• Initiating & Driving Change • Acts as a catalyst for and takes responsibility for leading, directing, and managing organizational change • Develops new insights into situations and applies innovative solutions • Creates work environment that encourages creative thinking and innovation • Drives step changes in how the company operates • Understands how to change and addresses not only systems and processes, but also cultural aspects of change • Is good at bringing the creative ideas of others to market • Develops a change strategy that includes milestones and timelines • Accurately assesses the potential barriers and resources necessary for change initiatives • Understands and supports the need for change • Envisions and articulates the intended result of the change process • Provides direction and focus during the change process • Helps to generate support of the changes throughout the organization • Identifies and enlists allies who support the change process • Provides resources, removes barriers, and acts as an advocate for those initiating change
• Result Focused • Establishes clear, specific performance goals, expectations, and priorities • Can be counted on to exceed goals successfully • Is constantly and consistently one of the top performers • Very bottom-line oriented • Steadfastly pushes self and others for results • Navigates quickly and effectively to resolve problems and obstacles • Persists to complete tasks / responsibilities, even in the face of difficulties • Develops a sense of urgency in others to complete tasks • Operates with personal ownership and looks for ways to improve performance all the time • Challenges him- or herself and others to raise the bar on performance • Focuses people on critical activities that yield a high impact • Holds self and others accountable for delivering high-quality results on time and within budget (e.g., models high work standards and demands the same from others)
• Team Work • Blends people into teams when they are needed • Creates strong morale and spirit in his/her team • Shares wins and successes • Fosters open dialogue • Lets people finish and be responsible for their work • Seeks consensus among diverse viewpoints as a means of building group commitment • Defines success in terms of the whole team • Creates a feeling of belonging in the team • Values the contributions of all team members • Creates an environment that encourages open communication amongst team members • Creates an environment that encourages collective problem solving amongst team members
• Customer Focus • Is dedicated to meeting the expectations and requirements of internal and external customers • Gets first-hand customer information and uses it to understand customers' business issues and needs for improvements in products and services • Acts with customer in mind • Establishes and maintains effective relationships with customers and gains their trust and respect • Genuinely enjoys working with customers to build long-term partnerships • Creates a sense of customer focus throughout their team/ department/ business unit

Physical demands and work environment

• Ability to gather, analyze, and interpret data.
• N/A - Not Applicable
• Carry up to 10 lbs.
• Ability to multitask, work in a fast-paced environment, meet deadlines, reason logically, and make sound decisions.
• Ability to comprehend, remember, and follow verbal and written directions and comply with Company policies, procedures and standard.
• Sit/stand while performing primarily sedentary work
• Use repetitive wrist, hand or finger movements at a computer.
• Ability to work as a team, communicate and interact with others in a professional manner, and consider alternative and diverse perspectives.

All your information will be kept confidential according to EEO guidelines.