ServiceDesk Analyst

  • 5 Greenway Plaza, Suite 100, Houston, TX
  • Full-time

Job Description

Position summary

The Customer Support Analyst provides first-level PC technical support for clients company-wide and resolving Helpdesk Tickets, as well as audiovideo office support and equipmentorder coordination.

Essential functions

  • Provides technical support for PC clients
  • Assists in the coordination of PC and peripheral orders, assignments, setups and deployments for the company
  • Escalates technical issues to Network Engineers when necessary
  • Installs or replaces hardwares/oftware as needed
  • Timely resolves Servicedesk ticket items
  • off-site pick up of supplies or to support remote clients
  • Images PCs for deployment and reinforces adherence to company standards
  • Assists Network Engineers as needed
  • Troubleshoots PC technical issues and helps prevent future occurrences
  • Support all audio/video functionality and equipment
  • Printer support
  • Serves as an escalation point for Customer Support Analyst II
  • Assists with IT Project initiatives
  • Out processing of computer equipment
  • Works with phone vendor to coordinate IP Phone configuration
  • Mobile phone administration
  • Admin for procedural write-ups and customer support team knowledgebase articles
  • Monitors Servicedesk email inbox and calls to the helpdesk

 

Qualifications

  • High School diploma or equivalent required
  • Minimum 4 years’ experience in PC/Desktop support required
  • Demonstrated knowledge with troubleshooting Windows 10 and networks preferred
  • Intermediate knowledge of Active Directory
  • Experience maintaining and supporting client AV and PC Imaging software and concepts is preferred
  • Excellent verbal and written communication skills required
  • Experience with using MDT Imaging software strongly preferred (creating, updating, and troubleshooting PC images)
  • Bilingual (English/Spanish) is a plus

Additional Information

Physical Demands and work environment
The physical demands must be met by an employee to successfully perform essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
This position works inside a climate-controlled environment in the corporate office of Parker Drilling Company. Parker Drilling Company will supply adequate training and equipment to meet the functions of the job. Minimum travel may be required

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