Tier 2 / Tier 3 IT Support Specialist

We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist.  This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements.

Tier 2 / Tier 3 IT Support Specialist Responsibilities:

- Provide escalated IT support.

- Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.

- Support VIP users.

- Document and escalate issues as needed.

Tier 2 / Tier 3 IT Support Specialist Qualifications:

- Need 2 to 4 years of experience as an IT Support Specialist.

- Need experience with Microsoft 365.

- Need experience with VPN troubleshooting.

- Need experience with ServiceNow or similar ITSM.

- You should have an A+/Network+ certification.

Benefits include medical insurance, retirement plan, PTO, etc.

Keywords:  Washington DC Jobs, Tier 2 / Tier 3 IT Support Specialist, Microsoft 365, VPN, ServiceNow, ITSM, A+, Network+, Windows, Printers, Peripherals, Washington DC Recruiters, IT Jobs, Washington DC Recruiting

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We help companies that are looking to hire Tier 2 / Tier 3 IT Support Specialists for jobs in Washington, DC and in other cities too.  Please contact our IT recruiting agencies and IT staffing companies today!

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