Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Skillsets Required 

- Experience with BI tools in a Customer Care or Helpdesk environment

- Working with various TMS tools 

- Data Analysis experience in discussing reporting requirements and creating reports

- Experience with Zendesk / Good Data is useful

- Proficient in MS Excel, creating reports, working with pivots and macros

- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required

Experience Level

- 5 + years 

- 2 - 3 years in a Customer Care / Heldesk environment

Thanks

Ashok

443-640-0099

Zendesk

All your information will be kept confidential according to EEO guidelines.