Principal Technical Program Manager (New Initiatives)

  • Santa Clara, CA
  • Full-time
  • Department: Engineering

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Impact

  • As a Technical Program Manager, you will be expected to be versed in the technical domains and be able to engage with an experienced cross-disciplinary staff to conceive and design innovative products that will secure our digital way of life - This is an execution focus role
  • Work with key stakeholders in product and cross functional teams to drive strategy and requirements 

  • Can drive progress even with ambiguities 

  • Lead cross-functional development on new technology from design through delivery 

  • Work with onsite and remote teams to deliver supporting software and services in sync with launch timelines 

  • Communicate regularly with senior management on status, risks and mitigations with supporting data

  • Responsible for driving a wide range of development & infrastructure work-streams as part of any given technical initiative - Able to work closely with Technical Architects/Technical leaders and understand deep technical topics

  • Ability to react to changes and prioritize accordingly

Qualifications

Your Experience

  • Bachelor’s degree with a technical discipline, or equivalent experience 

  • Customer focus! Our goal is to release quality products

  • 5+ years of relevant work experience in technical program/project management experience

  • Expert understanding of the software development lifecycle

  • Experience working with engineering teams on defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule and deploy new features sets 

  • Demonstrable experience in project management and coordinating/driving release schedules

  • Executive presentation skills and demonstrated experience in running program meetings

  • Comfortable hosting senior level leaders (SVP/VP) and providing status/program updates

  • Hands on experience with JIRA, Confluence and other Atlassian products

  • Very organized with strong project and/or program management experience with deep experience in cross-team coordination

  • Ownership for driving progress and resolution of customer's critical escalations

  • Engage in critical feature requests to help address our customers’ needs with existing capabilities and/or future features in the roadmap

  • Effectively communicate critical issue status to all stakeholders

Preferred qualifications

  • Master’s degree or advanced technical degree 

  • Creative leader with superior analytical abilities 

  • Excellent technical, problem-solving and communication skills 

  • Experience running bug scrubs

  • Agile and/or SAFe experience 

  • Release management experience

  • Provide visibility and metrics of the current state to stakeholders, as well as oversight and stakeholder accountability of SLAs

  • Detail oriented and results driven

  • A strong sense of urgency and bias for action

  • A real passion for helping customers and solving problems

  • Quick learner and self-starter with ability and desire to connect the dots

  • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problem

What does a TPM do?

Our TPM role is focused on working amongst multiple teams to deliver functionality that those teams are responsible for.  The TPM is the “glue” that holds teams together and maintains a bird’s eye view over what those teams are delivering and how those deliverables fit together.  This involves two aspects, both equally important:

  • The “Technical” part of “TPM” requires identifying dependencies and technical risks that affect the various teams represented
  • The “Program Manager” part of “TPM” involves scheduling, managing sprints, creating milestones, and reporting status

The interplay of these two responsibilities means that the TPM not only coordinates schedules, but helps the teams execute against their schedules.

What should success look like at 45 days?

  • Good understanding of the system architecture

  • Know the who’s who in the teams that you interface with, drive consensus 

  • Developed knowledge of building Program Management dashboards

  • Chair program meetings and sync ups with cross functional stakeholders ranging from technical leads to VPs/SVPs

  • Produce accurate meeting minutes via Confluence with follow up action items 

  • Be able to generate well formulated Jira queries and translate them into Program Management dashboards

What should success look like at 90 days?

  • Participate in meetings and discussions and be able to accurately summarize discussion points and articulate trade-offs.  You are expected to be more than a minute taker.  We would like you to summarize the key points.

  • Offer solutions to problems – we solve complex problems

  • Be able to provide suggestions for process improvements.  Of course, in order to do this effectively, you will have to have a good understanding of our current process (see What should success look like at 45 days bullet 1)

  • Ability to drive consensus and closures to issue.  Properly highlight the next steps to drive closure to outstanding issues

  • Make suggestions for tools for improving efficiencies.  Better still, if you are comfortable scripting, write your own tools/macros for improving efficiencies

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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