Business Analyst - New Product Introduction (Cortex)

  • Santa Clara, CA, USA
  • Full-time
  • Department: Product Management

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: 

Being the cybersecurity partner of choice, protecting our digital way of life. 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better.

Job Description

Your Career

Palo Alto Networks is looking for a Business Analyst to join the New Product Introduction team within the Cortex speedboat. Cortex is a first-of-its-kind platform that empowers SecOps teams with automation and AI-driven detection, investigation, and response. Cortex transforms security operations with Cortex XDR, the industry's first extended detection and response platform, Cortex XSOAR, the industry's leading security orchestration, automation and response, and Cortex Xpanse, the industry's most scalable attack surface management solution.

We’re looking for someone with strong business process management skills, technical skills, who is a self-starter, a great communicator, has a demonstrated ability to build relationships at all levels of an organization, and is passionate about learning in a dynamic fast-paced environment. 

This role will report into the Product Management R&D group. Palo Alto Networks is a product management driven organization. As a result, you will play a key role in the product management team and will work very closely with counterparts in Sales, Sales Operations, Channels, IT, Operations Engineering, Legal, Marketing, Global Customer Support, Tax, Revenue, and Executive Management to align technical solutions with business needs. Your primary focus is to improve the efficiency of our Go to Market activities for new product and service offerings by standardizing business operations flows and leveraging business analysis frameworks that link the key business processes and enterprise systems together. You will work in conjunction with the Program Manager and help drive program activities to support the delivery of a portfolio of new Product and Service offerings with aggressive delivery timelines.

*Please note we're unable to sponsor candidates who require visa assistance.*


Your Impact

Become the expert: Aggregate & understand our operational systems and gain the understanding to support the salesforce. 

  • Identify recurring systems or knowledge issues and work with cross functional teams to resolve them. 

  • Independently lead workstreams: Define the approach & plan, execute autonomously, and drive cross-functional alignment

  • Collaborate and build relationships: Work closely across teams and functions to gather the right information, pressure-test data & analyses, co-create deliverables, and accelerate execution

  • Deliver results: Develop high-quality deliverables and reduce operational issues for the field.



  • Engage with Product Managers to intimately understand and document product requirements

  • Build consensus from cross-functional leads on business requirements

  • Assist in documenting cross-functional business requirements and develop user stories

  • Work with Program Managers to set up test data and scenarios for UAT

  • Work with Product Managers and Program Manager to ensure adherence to NPI Business Standards and identify deviations from defined standards

  • Work with business partners to develop a standard set of test cases that can be leveraged across offerings to improve efficiency.

  • Partner with IT to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.

  • Perform QA by performing systems and integration testing, and document test results. 

  •  Identify bugs and work with IT to drive to closure.

  • Participate in IT and Engineering discussions to understand and influence integration elements between business systems and products.  Apply this knowledge during business requirements definition to ensure seamless integration of front and back end business systems.

  • Help define product use cases and confirm business requirements account for the various use cases.

  • Capture the tactical and strategic product goals that provide traceability through the organization and map to metrics.

  • Create and drive SKU configuration in our legacy Pricebook system.  Partner with IT to ensure SKUs are published to test and production systems aligned to the project schedule. 

Your Experience

  • Proven self-starter with a high-energy, company first, positive attitude that thrives in fast-paced environments

  • Excellent verbal & written communication, with the ability to articulate complex ideas effectively to peers and executives alike

  • Ability to build trust, lead through influence, and collaborate across teams & functions

  •  2+ years relevant work experience with experience working with teams in support of launching new products or services.

  • 2+  years of demonstrated experience with lead to cash flows –  Configuring SKUs, Opportunity Management, Quoting, Finance, Billing and other backend processes.

  •  Experience with processes and product offerings that include recurring revenue and billing streams.

  •  Experience writing User Stories, converting business requirements to User Stories for development.

  •  Experience with Confluence and JIRA is highly desired.

  • Detailed oriented

  •  A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and enabling technologies .

  • Demonstrated working knowledge of systems supporting high technology business processes. CRM, Licensing, Support Enablement systems

  • Prior experience with Salesforce, Steelbrick CPQ. SAP knowledge is a bonus. 

  • Experience in  modeling business processes using a variety of tools and techniques

  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations

  • The ability to act as liaison conveying information needs of the business to IT as well as the ability to communicate data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery

  • Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

  •  Good working knowledge of Google Suite of Productivity Tools.

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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