Site Reliability Engineer

  • Remote, India
  • Full-time
  • Department: Education

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. 

Job Description

Your Career

Site Reliability Engineer/Global Enablement Labs Administrator will be responsible for ongoing development and maintenance of the Global Enablement Labs (GEL).  Global Enablement Labs provide remote services for world-wide classroom training while supporting internal, partner and customer facing projects for multiple in-house organizations. The Labs are composed of both physical and virtual resources deployed via Lab Automation System.

This individual will be a professional that builds and implements the GEL environment to meet the needs of internal and external training programs, extending current capabilities to support emerging technologies.

This is a worldwide role that requires occasional on-call 24x7 and must be willing to support events that may occur in different time zones. Must be willing to support activities including, but not limited to:

  • Design, develop, upgrade and deploy labs

  • Management of labs infrastructure including:

    • LAN

    • SAN - Fiber Channel (FC), iSCSI and NVMe-oF

    • Storage - block, and file

    • Compute

    • Public, private and hybrid cloud - VMware, AWS, Azure and GCP

Your Impact

  • Design, build, and operate a highly available and resilient lab infrastructure that scales with Palo Alto Networks growth

  • Provide technical support for lab related problems and issues and ensure the lab environment provides consistently superior user experience

  • Manage lab requirements and supported capacity at major company events

  • Responsible for the completeness, quality, and acceptance of the final lab deliverables

  • Stay abreast on lab tools and standard operating procedures including maintenance windows, routine audits, etc.

  • Work effectively with all areas of the organization, from engineering to sales, to deliver high-quality products

  • Build, implement and maintain highly available and self-serving hybrid cloud lab platforms across all regions

  • Work with management to ensure consistency and uniformity with company vision and direction


Your Experience

Candidates must have a minimum of 3 years experience in the following:

  • Deployment and management of LAN and SAN (FC, iSCSI and NVMe-oF)

  • Operating system administration of Windows, VMware and Linux (Ubuntu, RHEL, CentOS, etc)

  • Hands on experience with PowerShell, PowerCLI, Ansible, Terraform and Python 

  • Management and deployment of private, public and hybrid cloud

  • Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)

  • Good knowledge of API design, DevOps and CI/CD

  • Management and deployment knowledge of Kubernetes clusters 

  • Strong written and verbal communication skills. Including the ability to draft and articulate technical and system design requirements.

  • BS in a technical field

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. 

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