Specialist Systems Engineer, Prisma Access

  • Tokyo, Japan
  • Full-time
  • Department: Systems Engineering

Company Description

At Palo Alto Networks®, everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Your Career

You will work with your sales partner to establish relationships with customers with the goal of helping them detect and prevent advanced cyber attacks and breaches by advising them on what applications to deploy from the Palo Alto Networks platform. Our systems engineers have a deep technical understanding of cybersecurity products, integrations, and critical cyber threats facing our potential customer’s environments.

We need these technical guides to work with our sales teams, providing training and technical support. You build trust with our clients and teams, establishing strong rapport as a trusted advisor, and build an environment where our clients feel (and are) secure. Additionally, you'll be called upon to offer feedback to our product management team on new feature requests and product improvements based on what you learn from your customer base.

Your Impact

  • Establish yourself as a trusted advisor to prospects and customers working with your Account Manager and the local partners within your territory
  • Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
  • Architect and propose validated solutions which address the identified cybersecurity problems in each individual environment
  • Ensure ongoing customer happiness, support, and adoption
  • Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)
  • Understand and effectively differentiate against our top competitors
  • Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved

Qualifications

Minimum

  • Extensive experience in a client-facing pre-sales engineering position
  • In-depth knowledge of remote user access technologies
  • Experience with SD-WAN architectures and providers
  • Business-level Japanese language skills, both written and verbal

Preferred

  • Tunneling protocols such as SSL/TLS, IPSec, GRE
  • Authentication methodologies, including 2FA, RADIUS, LDAP, AD
  • IP Routing: BGP, Static, Network Address Translation
  • Certificate Management
  • Next Generation Firewall capabilities, configuration, and deployment
  • PANOS knowledge
  • Ability to work within small creative teams as well as cross-functional teams
  • Strong presentation skills both internally and externally
  • Ambitious, team player, growth mindset.

Additional Information

Our Commitment 

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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