Senior Technical Writer (Remote Workforce Security)
- Santa Clara, CA
- Department: Product Management
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products throughout the development cycle to serve as the voice of our users and to identify best practice workflows. In this role specifically, you’ll get to focus on helping companies secure their remote workforces. You’ll collaborate with product management, engineering, UX, and QA teams as you write content that helps users understand the risks their organizations face, and how secure their employees no matter where they are.
You’re curious, like to be hands-on with technology, and are eager to learn about cybersecurity.
You’re user-focused and want to make sure that the end-to-end customer journey with the product is as simple and carefree as it can possibly be.
You’re an avid researcher—you’re not hesitant to dive into something new and you know how to hunt down the information that you need.
You know how to prioritize and deliver on immediate requirements while continuing to look ahead. You anticipate how we can meet user needs not only today but tomorrow as well.
You’re a transparent communicator. You like to make sure that everyone is working with the same information; you work towards building consensus, and you set expectations effectively.
You write content that is both easy-to-read and informative. You have strong critical-thinking skills and use them to ensure that you are providing just the right information for users to achieve their goals.
You seek and are comfortable receiving different viewpoints and feedback, and you’re thoughtful in pushing back or adapting.
We’re looking for a seasoned technical writer with a proven track record of creating documentation experiences that simplify the user’s experience with the product—whether it’s writing topic-based documentation, creating-in product walkthroughs, or fine-tuning the UI copy to make the product as easy to use as possible.
Experience with security technologies, threat prevention, or SaaS security is a huge bonus. It’s great if you have experience with the tools that we use to get our work done, including:
Source control tools (Perforce)
Topic-based authoring tools (DITA or XML authoring)
Video tutorial creation tools (Camtasia)
Team collaboration and release tracking tools (Confluence and Jira)
Digital Adoption Platforms (Pendo)
We’d love to see writing samples, especially concepts and tasks written from scratch or videos you’ve created.
BA/BS or equivalent experience required
All your information will be kept confidential according to EEO guidelines.