Stowers are New Zealand’s containment specialists, delivering materials handling, storage, packaging, and distribution solutions to industrial, commercial, horticultural, and agricultural customers throughout the country.

Stowers offers the largest range of containment solutions and materials handling available. We represent most major plastic manufacturers in New Zealand, together with many international suppliers.

About the Role  

This is an excellent opportunity for an energised Customer Service Sales Superstar to join our team. Reporting to the National Customer Service Lead, you will be responsible for delivering day-to-day care of our customers. You can expect the support of a tight knit national team who will help you get the job done.  We’re known for our can-do, will-do culture and fun-loving attitudes.   

Key Responsibilities:

• Achieving monthly sales targets as part of a National Customer Service team. In return, we offer a competitive bonus structure that sits alongside your base salary.  
• Manage daily interactions with our customers and ensure that their needs are met in a timely and professional manner.  
• Sales administration tasks including the processing of sales orders, quotations, and provide effective aftersales and outbound support to our customer base.   
• Manage the Wellington Showroom. Updating and refreshing promotional displays, merchandising, general upkeep.  
• Manage face to face customer service as well as answering the phone and responding to emails.  
• We have a large customer base, and you will enjoy getting to know your regular customers and growing your local portfolio.  
• Stay up to date on product knowledge. Utilise the resources provided to recommend solutions to our customers.  
• No Weekends or Stat days! Monday – Friday only. Hours 8am – 4.30pm 
• We offer a positive and supportive culture. Be a part of a small, dynamic team!  
• Grow your career. Genuine development opportunities available. 

What you will need to succeed:

• Previous experience in a fast-paced customer service role/hospitality.
• Strong computer skills in the Microsoft Office Suite
• Strong communication skills
• Experience with SAP or similar software systems is advantageous but not essential

The following attributes are essential for the right person:

• Great phone etiquette
• Enjoys connecting with people
• Ability to prioritise
• Works well under pressure
• Can work through an issue to a conclusion and utilise the right people for assistance.
• An absolute team player

Our Benefits  

We like to give back to those who contribute so much to the success of our business.  Join Stowers a division of Pact Group and you will have access to benefits such as:  

• Competitive salary and bonus structure.  
• Free on-site car parking. 
• Staff discount on all products. 
• Discounted health insurance premiums through Southern Cross. 
• Free annual flu vax.  
• Employee Assistance Program (EAP - RAISE) – free confidential and independent counselling service available to you.  
• MyLearning - programs to boost your individual development, including leadership courses, online learning modules and access to Blinkist audio books. 
• Career opportunities within Stowers and across our Pact Group organisation.