Customer Success Manager

Uraian Pekerjaan

Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions
Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization.
Monitor customer health metrics, identify churn risk, and work proactively to eliminate that risk.
Develop customized success plans for each client that outline critical success factors, metrics for success, potential issues, and provide recommendations.
Identify upsell and cross-sell opportunities within our customer base to drive revenue growth.
Act as a customer advocate, ensuring their needs and challenges are communicated and addressed within our company

Seasoned professional with over 5 years of experience in customer success management, adept at understanding and navigating diverse client needs and challenges.
Proven track record in nurturing client relationships for lasting satisfaction.
Skilled in optimizing product usage through regular customer interactions.
Experience in monitoring metrics to prevent churn and ensure customer satisfaction.
Able to create tailored success plans for maximizing client value and revenue growth.
Placement : Jakarta