Team Leader (CDQA-Contact Discovery & Quality Assurance)

  • Full-time

Company Description

PS International Infoservices is one of the fastest growing Technology and HR Consulting company. It provides manpower services, consulting services to various industries.

Job Description

Required Skills: -

  • Day to day Team Management including shrinkage and attrition.
  • Must have experience in CDQA (contact discovery & quality assurance.)
  • Must be from B2B lead generation domain only.
  • Coordination with inter-dept managers for projects / campaigns you own
  • Ensure timely delivery of campaigns with highest efficiency and quality
  • Improve team productivity by coaching, mentoring and training.
  • Ability to effectively coach colleagues and communicate with senior management.
  • Experience of incentivising and motivating a sales focused team
  • Meet monthly goals and KPIs for self and for team.
  • Customer service experience and the ability to Deal with difficult customers.
  • Create, maintain and publish productivity and related reports
  • Manage and solve client queries required Candidate profile
  • Excellent written and verbal communication skills
  • Should have excellent soft skills
  • Well versed with MS office (MS Excel)
  • Should be a team player

Qualifications

Details::

  • Experience: 1 Yr. to 4 Yrs. for B2B Lead Generation domain only. (CDQA-contact discovery & quality assurance)
  • Candidate Type - Male Candidate Only
  • No. of positions: 4 NOS
  • Required Average tenure in the past company: 6 Months (Minimum)
  • Salary Range: 28,000/- to 40000/- (totally depending upon the experience & last salary in hand)
  • Shifts: Should be comfortable with rotational shifts. Majorly Night shifts

Additional Information

Shifts: Should be comfortable with rotational shifts. Majorly Night shifts