Team Leader (CDQA-Contact Discovery & Quality Assurance)
- Full-time
Company Description
PS International Infoservices is one of the fastest growing Technology and HR Consulting company. It provides manpower services, consulting services to various industries.
Job Description
Required Skills: -
- Day to day Team Management including shrinkage and attrition.
- Must have experience in CDQA (contact discovery & quality assurance.)
- Must be from B2B lead generation domain only.
- Coordination with inter-dept managers for projects / campaigns you own
- Ensure timely delivery of campaigns with highest efficiency and quality
- Improve team productivity by coaching, mentoring and training.
- Ability to effectively coach colleagues and communicate with senior management.
- Experience of incentivising and motivating a sales focused team
- Meet monthly goals and KPIs for self and for team.
- Customer service experience and the ability to Deal with difficult customers.
- Create, maintain and publish productivity and related reports
- Manage and solve client queries required Candidate profile
- Excellent written and verbal communication skills
- Should have excellent soft skills
- Well versed with MS office (MS Excel)
- Should be a team player
Qualifications
Details::
- Experience: 1 Yr. to 4 Yrs. for B2B Lead Generation domain only. (CDQA-contact discovery & quality assurance)
- Candidate Type - Male Candidate Only
- No. of positions: 4 NOS
- Required Average tenure in the past company: 6 Months (Minimum)
- Salary Range: 28,000/- to 40000/- (totally depending upon the experience & last salary in hand)
- Shifts: Should be comfortable with rotational shifts. Majorly Night shifts
Additional Information
Shifts: Should be comfortable with rotational shifts. Majorly Night shifts