PSI is a leading Contract Research Organization with more than 30 years in the industry, offering a perfect balance between stability and innovation to both clients and employees.  We focus on delivering quality and on-time services across a variety of therapeutic indications.

We are seeking a motivated and detail-oriented Junior IT Systems Administrator to join our IT team in King of Prussia, PA. This opportunity is ideal for a current student pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Networking, or a related field, as well as entry-level IT professionals looking to gain hands-on experience in a global enterprise environment.

Working alongside experienced Systems Administrators, you will support the day-to-day operations of our corporate IT environment with a primary focus on managing the organization's laptop lifecycle program. This role provides valuable exposure to enterprise hardware deployment, Windows device configuration, asset management, user support, and IT operations while helping ensure employees receive timely and seamless technology upgrades.

The schedule is flexible based on availability. During the academic year, the position typically requires 15–20 hours per week, with the potential for additional hours, up to 40 hours per week, during school breaks or as business needs require.

Responsibilities

• Coordinate the end-to-end laptop replacement process for employees across the organization.
• Communicate directly with end users to schedule laptop deployments, data transfers, and hardware exchanges based on employee availability, travel schedules, and office attendance.
• Prepare, configure, image, and deploy Windows laptops in accordance with company standards and security requirements.
• Coordinate and assist with data migration activities to ensure a smooth transition to replacement devices.
• Track hardware refresh projects from initiation through completion, maintaining accurate documentation and following up on outstanding actions.
• Coordinate the return, inventory, and decommissioning of retired hardware while ensuring asset records remain accurate.
• Assist with hardware and software asset management, including inventory tracking, equipment lifecycle documentation, and licensing.
• Provide first-level technical support for desktop hardware, peripheral devices, and basic software issues.
• Assist with the installation, configuration, maintenance, and deployment of desktop computers and peripheral equipment.
• Document technical issues, troubleshooting activities, and resolutions in accordance with IT procedures.
• Support additional IT systems administration and operational projects as assigned.

• Currently pursuing, or recently completed, an Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Networking, or a related field; or possess equivalent entry-level technical knowledge and experience.
• Basic understanding of Windows operating systems, computer hardware, networking, and enterprise IT concepts.
• Strong organizational skills with the ability to manage multiple priorities and follow through on detailed tasks.
• Excellent verbal and written communication skills.
• Customer-focused with strong interpersonal skills and the ability to work effectively with both technical and non-technical users.
• Strong attention to detail and problem-solving abilities.
• Eagerness to learn enterprise IT systems, processes, and best practices.
• Ability to work independently while collaborating effectively within a team.
• Previous technical support experience, relevant coursework, or Microsoft certifications are a plus.
• Must be able to commute to our King of Prussia, PA office.

All your information will be kept confidential according to EEO guidelines.

For this position, PSI is not hiring individuals who require work visa sponsorship for employment now or in the future.