Primary Responsibilities (Role):

• Configure, administer and provide engineering support for all PC assets(desktops, laptops, tablets)

• Preparation and specification of PC images, including OS, enterprise-wide apps, Information Security apps, business apps, and performance tuning and optimization of the Image

• Participate in design and improvement projects for existing applications and products

• Develop technical partnerships with key support, architecture, and engineering teams

• Develop technical partnerships with key vendors and stay updated on trends, support, and products that impact our enterprise

• Administer Windows user profile management infrastructure

• Produce basic project plans, root cause analysis documents and report on progress to management

• Diagnose escalated 3rd Level Windows desktop issues and perform root cause analyses

• Participate in after-hours on-call rotation to provide support and Change Management coverage

• Create new, and improve existing support procedures and training documentation for operational support teams

• Translate business requirements into desktop hardware/software solutions, using an eye to deliver optimal user experience and keeping the environment efficient

• Focus on process optimization at engineering work intake-execution-delivery level

Work experience (Required):

• 2+ years hands on experience with desktop brokering technologies (e.g., Citrix XenDesktop)

• 5+ years hands on experience supporting desktops in a multi segmented, routed and firewalled enterprise network using TCP/IP v4

• Familiarity with Citrix XenApp

• Familiarity with advanced third party Windows user profile management tools (e.g., Appsense)

• Familiarity and understanding of Windows GPO

• 5+ years hands on experience with Windows XP, Windows 7 and related Windows registry editing

• Scripting skills (Powershell, WSH, Batch, etc.)

• Hands-on experience with enterprise system management tools (e.g., IBM Tivoli Enterprise Management, Microsoft SCCM)

Working knowledge (Nice to Have):

• Zero / thin client device engineering and administration

• Local VM engineering and administration

• Application virtualization and streaming technologies (Thinapp, App-V, Citrix XenApp, etc)

• Private cloud technologies (e.g., VMware vCD, vCAC)

• Shared storage infrastructure and protocol concepts (NAS, SAN, NFS, iSCSI)

• Microsoft Server 2008 / 2012 administration

• Microsoft Active Directory administration

• Familiarity with security technologies such as antivirus, firewalls, VPN, SSL, etc.

• Follow emerging trends in the mobile space

• Follow emerging trends in the virtualization space

General skills (Required):

• Excellent customer service skills

• Excellent verbal and written communication skills

• Excellent conceptual and analytical skills

• Excellent troubleshooting skills

• Able to follow and enhance detailed technical documentation and client/server architecture diagrams

• Ability to thrive in a fast paced environment

• Self-motivated with a friendly and collaborative attitude

• Provide leadership to the EUC support org via training and supporting their efforts through excellent engineering

• Adherence to corporate standards/problem and change management policies

• A bachelor’s degree or equivalent work experience is required

• Professional certifications are a plus (ex. MCSE, VCP, VCP-DT, CCA for XenDesktop, CCEE for Virtualization, CISSP)

Hubert Magsalin

Technical Recruiter

NorthHighland Consulting

303-547-1959