Panorama Mortgage Group (PMG) is a national mortgage lender headquartered in Las Vegas, Nevada. Since its establishment in 2005, PMG has successfully funded over $100 billion in loans. As a leading provider of mortgage loans, PMG specializes in assisting individuals in purchasing or refinancing their homes.

Panorama Mortgage Group Mexico, S de RL de CV (PMG MX) operates as an integral part of Panorama Mortgage Group with a focus on mortgage loan production, actively supporting the company's day-to-day operations in the United States and servicing its various brands. PMG MX is committed to delivering comprehensive operational assistance, ensuring a seamless and efficient mortgage loan production process, while also prioritizing sustainability and cost efficiency.

We are seeking an experienced Helpdesk Technician to join our team at a small mortgage bank. The ideal candidate should have a minimum of 2 years of relevant experience in providing technical support and troubleshooting for various IT-related issues. The candidate must possess a B2 CEFR English level to effectively communicate with users. Familiarity with Microsoft PowerApps is a plus.

Provide technical assistance and support to end-users, ensuring timely and effective resolution of IT-related issues. 

Respond to helpdesk tickets, emails, and phone calls in a professional and customer-friendly manner. 

Diagnose and troubleshoot hardware, software, network, and application problems. 

Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions. 

Install, configure, and maintain computer systems, software, peripherals, and network devices. 

Collaborate with team members to resolve complex technical issues and escalate when necessary. 

Assist with the setup and maintenance of user accounts, permissions, and security settings. 

Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system. 

Provide guidance and training to end-users on software applications and systems usage. 

Stay updated with the latest technology trends and developments to enhance technical skills. 

Contribute to the development and maintenance of IT documentation and knowledge base. 

Provide technical assistance and support to end-users, ensuring timely and effective resolution of IT-related issues. 

Respond to helpdesk tickets, emails, and phone calls in a professional and customer-friendly manner. 

Diagnose and troubleshoot hardware, software, network, and application problems. 

Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions. 

Install, configure, and maintain computer systems, software, peripherals, and network devices. 

Collaborate with team members to resolve complex technical issues and escalate when necessary. 

Assist with the setup and maintenance of user accounts, permissions, and security settings. 

Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system. 

All your information will be kept confidential according to EEO guidelines.