Panorama Mortgage Group (PMG) is a national mortgage lender headquartered in Las Vegas, Nevada. Since its establishment in 2005, PMG has successfully funded over $100 billion in loans. As a leading provider of mortgage loans, PMG specializes in assisting individuals in purchasing or refinancing their homes.

Panorama Mortgage Group Mexico, S de RL de CV (PMG MX) operates as an integral part of Panorama Mortgage Group with a focus on mortgage loan production, actively supporting the company's day-to-day operations in the United States and servicing its various brands. PMG MX is committed to delivering comprehensive operational assistance, ensuring a seamless and efficient mortgage loan production process, while also prioritizing sustainability and cost efficiency.

The Loan Officer Assistant serves as a flexible team member with the final goal of increasing service levels within the branch while freeing up time for the Branch Manager, Sales Manager and Loan Originators. This individual is the primary contact for clients and aids clients with applications and reviewing documentation.

Responsibilities:
• Communicates between clients, Branch Managers, Sales Managers, Loan Originators, and other interested parties in matters relating to active loan files, answering questions and providing updates.
• Communicates with leads that are interested in applying for a mortgage loan.
• Tracks quality of service and satisfaction from clients and obtains referrals from all clients.
• Reviews loan applications for each customer file to ensure completeness.
• Tracks all requested documents.
• Reviews documentation received within 24 hours of receipt for discrepancies, omitted data, verified required income documentation, asset verification, 
• Partners with Loan Originators in resolving problems on files/documents.
• Ensures files are complete and set up per Company policy and procedures.
• Reviews approved mortgage loans to determine conditions that must be met prior to closing. This includes private mortgage insurance, title, hazard insurance and flood determination, and other underwriting conditions. Ensures that all items are cleared, and proper documentation is in each file prior to completing the closed package.
• Verifies accuracy and consistency of information in file to ensure “closing” documents are prepared according to investor/product guidelines.

Requirements:
• High School Diploma or Equivalent
• A minimum B2 English proficiency level by CEFR standards or equivalent English proficiency.
• Ability to deliver effective results and to meet deadlines.
• Sound judgment and decision-making skills.
• Ability to work under pressure and with minimal supervision.
• Excellent phone and service skills.

All your information will be kept confidential according to EEO guidelines.