Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams’ growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. ABC Management Group values teamwork within our agency and strives for good partnerships across all platforms.
 

Assist in providing a 24 x 7 support service to internal & external customers.
· Provide first line, and where required, second line technical troubleshooting.
· Direct the planning, coordination, implementation and execution of approved policies, programs and services related to Data Center services. Serve as the IT technical project lead/task manager and assist with systems implementation.
· Oversee operations-related projects. Lead data center projects and activities to ensure they are delivered to meet the requirements.
· Oversee repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment.
· Work with departmental managers and other business leaders to coordinate projects, manage capacity, and optimize data center performance, reliability and efficiency.
· Assist in the design, implementation, commissioning and build out of new facilities, including installation of racks, cable trays, wire management and provisioned power.
· Installation, relocation and recovery of network, server and storage equipment and hardware to manufacturer standards and industry best practice.
· Support and execute all data center capacity management for cables and hardware on behalf of the Data Center Operations team such that each item is recorded in a central database/spreadsheet.
· Control data center stocks (patch cables, patch panels, connectors etc.) and report appropriately.
· Management of the data centers, in the provision of infrastructure & inventory asset management.
· Manage the goods in/out process for data center and storage facilities and keep full records for all incoming/outgoing assets and a full availability list of all items in storage.
· Receipt of damaged/failed hardware and replacement through vendor Return Merchandise Authorization (RMA) process.
· Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.).
· Establish and maintain standards and documentation for facility operations.
· Ensures activities across data center facilities follow Change Control rules and support documentation is appropriate and correct.
Organizational Structure
The Data Center Operations Engineer will report to the Director of Network Engineering.

· Experience in managing staff to support daily operational tasks, projects/activities to ensure they are delivered on schedule and to meet the requirements. Leads and directs staff that provide IT services. Assigns work and establishes priorities. Supervises staff on performance of tasks and activities.
· Awareness of environmental controls within data centers and other technical areas; temperature, humidity, power consumption and cooling.
· Basic understanding of data center power, cooling and electrical systems.
· Awareness of power and infrastructure management software and monitoring tools, such as Sentry Power Manager or APC StruxureWare is a plus.
· Experience in structured cabling infrastructures and knowledge of copper and fiber cable plant distribution systems and industry standards.
· Basic network knowledge and good experience across a broad range of IT hardware.
· Basic operating system knowledge of Linux and good experience across a broad range of IT hardware.
· Experience working in a regulatory environment with deep understanding of Change Control, Incident Management & Problem Management processes and procedures.
· Heavy experience using Microsoft Visio or similar.
· Pro-active and flexible with ability to work either as part of a team or as an individual.
· Effective written and verbal communication at all levels.
· Strong attention to detail and ability to prioritize effectively.

All your information will be kept confidential according to EEO guidelines.