Role: Lab Support Member

Location: Kankakee ,Bradly, IL

Interview: Phone/Skype

Job Type: Contract

Job Description:

The Lab Support Team member L2/L3 Support on lab instrument pcs and application/software linked to the instrument pcs.

Key Responsabilities:

• Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)

• User Administration (User creation, access, check on validity of user accounts, in both Active Directory and Applications)

• Installation (coordination with vendor, interaction with remote teams, configuration of the pc with the different applications…)

• Consulting (advice different teams on SOPs, best practices, current state of the art regarding computerized systems)

• Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates, reviewing audit trails, supporting vendor technicians..)

• The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).

• Activity must be performed on client’s site, no remote working

• Working on regulated environment (GxP based)"

What are the Mandatory skills and skill proficiencies required for this position?

• Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)

What are the Optional skills and skill proficiencies for this position.

• Applying OS image on Laptop/Computer

• 21 CFR Part 11

• 21 CFR Part 820

• GAMP 5

• Manual Testing, Qualification process

All your information will be kept confidential according to EEO guidelines.