SIAM Delivery Lead
- CA-60, Rosemead, CA, USA
PDDN is a provider of end-to-end software solutions and IT consulting Services and software development Company. is headquartered in Fremont, California with clients across the Silicon Valley and other Information technology Hubs in different states. With integrated solutions, software development, technical services, training and staffing support, we help customers achieve their technology goals allowing them to focus on their business.
Role: SIAM Delivery Lead
Location: Rosemead, CA
Emp Type: Permanent Job
The SIAM Delivery Lead is a multifaceted senior leadership role in the client s multi-supplier ecosystem supporting the implementation and management of the SIAM organization, processes, and policies.
The successful candidate will be responsible for leading a team of functional area leads through the implementation, maintenance and delivery of the Multisource Integration (MSI) and ITSM Service Operations. The successful candidate will report to the All Spark Program Manager.
The successful candidate will have the opportunity to apply and grow their skillset in SIAM Delivery Management, work with a motivated and innovative team, engage with a wide range of stakeholders, and build capabilities in the SIAM market.
As a SIAM Delivery Lead, you will:
Understand the customer s business and the impact of the ecosystem on its ability to succeed
Support the organizational change initiatives required to transition the customer s operations to the commercial-based MSI ecosystem model
Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
Oversee the MSI functions including ecosystem governance, customer engagement, service transition, and performance management
Oversee the SIAM Service Operations processes including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, and Service Catalog.
Optimize the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
Engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the ecosystem
Collaborate with other ecosystem support functions such as Situational Awareness as a Service, Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
Support the CSI program through identification and implementation of opportunities to improve service performance
Directly support the Program Manager and Deputy to ensure that all SIAM programmatic level responsibilities (e. g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
Bachelor s degree in Information Technology, Information Systems, Statistics, Business, Management or related field
Minimum of 10 years work experience in IT service management
ITIL Expert Certified or ability to obtain within first six months
Experience of performance data analysis of ITIL processes
Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
Data-driven mindset of service excellence and customer satisfaction
Successful teamwork experience and demonstrated leadership abilities
Experience working with Government clients, specifically within the Intelligence Community.
Familiarity with IT Service Management toolsets such as ServiceNow or Remedy
Project Management Professional (PMP) certification
Minimum of 5 years relevant work experience and leadership in SIAM/MSI commercial environment
Leader in SIAM/MSI practice implementation and delivery
Lead managed IT infrastructure service transitions
Experience leading large teams in a matrixed management structure
Experience with Organizational Change Management
Demonstrated experience producing programmatic deliverables
Demonstrated experience with facets of personnel management
All your information will be kept confidential according to EEO guidelines.