ITSM ServiceNow Administrator

  • Castlewood Dr, Pleasanton, CA, USA
  • Full-time

Company Description

PDDN is a provider of end-to-end software solutions and IT consulting Services and software development Company. is headquartered in Fremont, California with clients across the Silicon Valley and other Information technology Hubs in different states. With integrated solutions, software development, technical services, training and staffing support, we help customers achieve their technology goals allowing them to focus on their business.


Job Description

Role:         ITSM ServiceNow Administrator 
Location:    Pasadena CA or Pleasanton CA  or Denver CO
Interview:    Phone/Skype
Emp Type:    Permanent Job

ITSM (4-6 years) Service Now (4+)
•    ServiceNow   experience in the ITSM Modules , Service Catalog ,Service Portal and Reporting
•    4+ year of ServiceNow system administration
•    Migration of updatesets across all the environments
•    Experience in reporting strategy, execution and delivery for the ServiceNow reports. 
•    Experience on install new plugin, enable new modules and version upgrades for ServiceNow
•    Experience in importing data to ServiceNow from other  system using transform maps
•    Experience in Web development languages, specifically JavaScript, XML, AngularJS and HTML/CSS 
•    Strong analytical, problem solving, organizational and planning skills
•    Maintain system documentation for configuration and troubleshooting of known issues
•    Come-up with best practices for Admin operations and enhancements based on lessons learnt
•    Perform the delivery using agile methodologies. 
•    Good understanding of IT Security standards, policies, procedures. 
•    ITIL Foundation Qualification – Desirable but not necessary. 
•    Ability to work effectively, with minimal day-to-day supervision, and contribute significantly to the success of the practice globally 
•    Flexible work style and experience managing to defined deadlines and work under tight time constraints. 
•    Experience in relational database systems and MS SQL queries 
•    Strong analytical, problem solving, organizational and planning skills 
•    Logical and efficient with Keen attention to details
•    Strong data driven approach to all scenarios. Gather insights to backup any feature ideas and ensure any new features are instrumented appropriately for future insights.
Bachelor/ Master

Additional Information

All your information will be kept confidential according to EEO guidelines.