We’re an innovation and transformation consultancy that believes in the power of ingenuity to build a positive-human future in a technology-driven world. Our diverse teams of experts combine innovative thinking with breakthrough-technologies to progress further, faster.

Oakdoor™ by PA Consulting is disrupting the cyber security world of cross domain, with the next generation of data diodes. We are bringing best-in-class technology to the most important networks in the world. 

Our Oakdoor customer relationships are our top priority. We're looking for a confident, dedicated account manager, who is passionate about technology,  quick to develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.  In addition, you will work within Sales with other internal teams to develop strategic, longer term Marketing plans and ensure KPIs are maintained.  You could aso be a former engineer, who is now pursuing a more commercial path, as a robust industry network would be a distinct advantage!

We sell our Oakdoor product suite to a range of customers; key accounts will be large Systems Integrators / Defence Primes, with the wider portfolio including a variety of resellers, working across Government, Defence & Security, Critical National Infrastructure, Financial Services and many more sectors.  

Isn’t it time you joined us? !

You will be based within the UK, with the ability to travel to clients within the M4 corridor as required, plus regular visits to your colleagues in the development team in Cambridge, and either currently hold, or be willing to obtain, UK security clearance. 

Objectives of this Role:

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients 

• Act as the main point of contact in all matters relating to client concerns and needs 

• Build and strengthen client relationships to achieve long-term partnerships  

• Maintain accurate client records, keeping track of any contract updates and renewals 

• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met 

Duties/Responsibilities:

• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly 

• Take inquiries and requests from customers and address their needs 

• Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs 

• Meet regularly with other members of the team to discuss progress and find new ways to improve business 

• Generate progress reports to give to clients and seniors within Oakdoor and PA 

Skills and Qualifications 

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback 
• Proven experience in a sales and customer service role 
• Ability to multitask and juggle several responsibilities simultaneously 
• Strong written and verbal communication skills  
• Excellent attention to detail and organizational skills 

Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce 

Proficiency with Excel

Benefits:

Private medical insurance
• Travel allowance 
• 25 days annual leave with the opportunity to buy 5 additional days
• Company pension scheme
• Annual performance-based bonus
• Life and Income protection insurance
• Tax efficient benefits (cycle to work, give as you earn)
• Additional optional benefits (Dental, critical illness, spouse/partner life assurance)

About us:

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

PA. Bringing Ingenuity to Life.

Diversity:

We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skillsets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us on [email protected]