General Manager, London

  • Havelock Terrace, Nine Elms, London SW8, UK
  • Full-time

Company Description

Oxwash is re-engineering the laundry industry from the ground up. We aim to deliver clinically clean laundry, with net zero carbon emissions. This has never been accomplished, so we're determined to be the first truly sustainable on-demand laundry company in the world. We currently operate in Oxford, Cambridge and London (Battersea), with big plans to expand across the UK and enter the US market.

We're a tech company at heart and build our own software to power our sustainable laundries and logistics. We're venture-backed, having raised several rounds of funding from notable investors including Biz Stone, the co-founder of Twitter; Paul Forster, the founder of Indeed.com; and Reckitt, the corporate which owns the stain remover Vanish. We announced our ‘Oxwash, powered by Vanish’ partnership in early 2021.

We're looking for incredible people with the passion and skills to deliver our Oxwash mission. Working for a fast growing startup is not your standard 9-5. This may be the toughest job you've ever done, but also the most rewarding! As part of your role, we expect you to help reduce our environmental impact by becoming a role model for sustainability.

Job Description

We need a ‘Swiss army knife’ of a General Manager; someone who's unfazed by the seemingly impossible. You'll need to be level-headed, exceptionally well organised, and able to manage varied projects and tasks concurrently. Communication is key and you'll be expected to build trusting relationships with your team and customers.

Your role is to manage and grow our London operations. You'll initially be focussed on our existing site in Battersea, and by late 2021 will take charge of two additional London sites. You'll lead and develop our operational teams, including laundry operatives and delivery riders – the foundation of our business.

Standardisation is key across all of our laundry sites. You'll play a pivotal part in ensuring consistency, from the dosing of detergent in the machines to the way we fold a customer's pillow cases. We're building a franchise model and you'll help write our playbook.

You'll be the face of our London operation but you must be prepared to get your hands dirty. You might be planning logistics routes in the morning, fixing a leaky washing machine over lunch, giving an investor a site tour in the afternoon, all while closing sales deals on your phone and fielding live chat conversations with our customers. 

We're proud of our high standards and hands-on company culture, but we want people to love their job! We recognise burnout is real, so we expect you to manage your own time and energy levels, maintaining a healthy balance to ensure consistent performance. Critically, you're also responsible for ensuring every individual in your team does the same.

You'll report to our Head of Operations and work closely with our COO and HQ teams.

Qualifications

Technical Requirements: 

  • Confident using technology.

  • Confident speaking on the phone.

  • IT literate, comfortable with the Microsoft Office and Google suites.

  • Native English speaker with excellent writing skills.

Physical Requirements:

  • Must be able to travel across London and sometimes beyond, at short notice.

  • Must be able to work at a desk and computer for extended periods of time.

  • Must be able to lift objects up to 25kg.

Additional Information

Salary

£37,500 - £42,500

Benefits

  • Equity in the form of EMI share options

  • Free laundry and wet cleaning (of course!)

  • Free mental health support through SPILL

  • Flexible working

  • Pension scheme

  • 30 days holiday, inclusive of the 8 statutory bank holidays

Equal Employment Opportunity 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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