We believe that now is a critical time to address the sustainability and affordability of the spaces we depend on to live, work, and play. Solving these challenges at a global scale requires better tools and technology for the people who design, build, and operate our spaces. Outer Labs brings modern human-centric design together with the latest technology to radically improve the way real estate, architecture, and construction professionals make decisions. 

Some questions we find ourselves asking: ​How can we help an architect explore a thousand ideas in the time it currently takes to explore one? How can software help us optimize the quality of spaces for humans while reducing the cost and resources required to build?​ How do encourage reusable solutions that can be manufactured more sustainably and efficiently? 

Answers to these questions require deep expertise in design and engineering that comes from every level of our company. This is why we’ve invested deeply in building a culture that empowers its employees to do great work and directly shape the future of its products. We want smart, creative, and intentful individuals to be part of our core team. Are you in?

Product Strategists focus on becoming a critical voice for end users of our products, and report to the Director of Product Strategy. The Product Strategist is expected to leverage both qualitative and quantitative data from users to keep Client Services, Design, and Engineering team members focused on delivering value throughout the product development process. This includes, but is not limited to user personas, workflows, and usage metrics. They may recommend experiments to better understand user preferences or diagnose problems with engagement. She/he is also expected to maintain a pulse on the broader competitive landscape, looking for key areas of differentiation as well as opportunities on the horizon. Lastly, Product Strategists help maintain our knowledge about our products as they evolve, so we have a shared understanding of our users and the decisions we’ve made to support them.

Responsibilities include:

• Partner with Client Services team members to outline the initial scope and objectives for engagements by collecting stakeholder input and competitive market analysis.

• Provide Design and Engineering team members with user context, workflows, and insights that ensure we are working toward a problem-solution fit at all times.

• Help Product Owners keep a pulse on adoption and prioritization of features through continuous engagement with target end-users and other stakeholder types

• Understand their concerns and work them back into the product narrative.

• Help the entire project team cultivate user empathy and knowledge of the product value proposition, using tools like knowledge management and innovation workshops to ensure a shared vision.

• Partner with Client Services team members to discover and advocate for a long-term vision that can be used to unlock new opportunities with our clients.

• Maintain an ongoing pulse of the competitive landscape, and work with account managers as needed to draw attention to strengths, weaknesses, opportunities, and threats to the product.

• 5+ years of software product development experience

• Should have knowledge of ‘Innovation Frameworks’ like Jobs-to-be-Done, Strategyzer, SDLC or other.

• Must have experience designing and interpreting models for user behavior using Google Analytics, Mixpanel, or similar platforms for analytics

• Must have a detailed understanding of competitive and stakeholder analysis

• Should have ability to articulate user flows in the form of journey maps and state diagrams

• Must be comfortable working with a technical audience

• Must have strong attention to detail

• Must have strong verbal and written communication with ability to present and work directly with clients

• AEC knowledge and/or prior work experience is strongly preferred

Benefits: 

• Healthcare, dental, and vision insurance for employee & dependents.  We cover 85% of the cost for employee, and 75% of the cost for dependents
• 401K with matching up to 4% of your salary
• Paid parental leave for all new parents
• Unlimited PTO
• 11 paid company holidays
• Computer and home office setup with phone and internet paid for up to $100 each.
• Annual stipend for education and professional development
• 100% remote working

Outer Labs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.