Order is the first and only Spend Efficiency Platform that helps businesses save time, save money, and gain clarity into their spend. Order eliminates manual purchasing and payment tasks and gives your team one place to purchase, approve, track and pay for all the physical goods your business needs. With customizable budgets and reporting, operations and finance teams can take back control over the buying process and start spending efficiently

Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

Put plainly: Order simplifies buying for businesses.

We are looking for an Operations Support Specialist to improve the customer experience by handling order and delivery exceptions and owning relevant client communication. This is a unique opportunity on the forefront of fintech and procurement innovation. The role will report directly into the Senior Operations Manager and work closely with Operations and Customer Support Teams.

What you’ll do

• Own proactive client outreach for orders that are exceeding their delivery window. 
• Field inbound email alerts for orders facing backorders, out of stock products, and other miscellaneous issues.
• Take appropriate, swift action on inbound alerts helping to maintain a top notch client experience
• Liaise with the Product team on recommendations to make tracking and exception handling more efficient. 
• Collaborate with Senior Operations Managers to improve existing processes surrounding tracking visibility for clients. 
• Work closely with virtual assistants teams and monitor their progress. 

What you bring to the table

• An empathetic, customer-centric mindset - you make client problems your problems!
• Ability to focus on recurring tasks with an emphasis on speed and accuracy
• Exceptional written and verbal communication skills with a unique ability to quickly problem-solve 
• Comfort and confidence on the phone; ability to represent Order and be the voice of the company while speaking with vendors and clients
• Proficient with Google WorkspaceExperience working with Mac OS
• A Bachelor's Degree, and experience with Zendesk are preferred.
• A hungry attitude to learn new things and go above and beyond to get things done!

What you’ll receive

• A competitive compensation package including stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k)

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.