Order is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare. 

We are looking for a Junior Operations Associate to own recurring order billing and order processing related tasks while helping to directly strengthen relationships with vendors and clients. This is a unique opportunity on the forefront of fintech and procurement innovation.  The role will report directly into the Senior Operations Manager and work closely with Operations, Customer Support, and Finance teams.

Responsibilities

• Process inbound invoices for order reconciliation,  providing a seamless & accurate experience for our clients.

• Resolve order payment issues and work to implement scalable solutions that allow us to prevent them in the future.

• Own the inboxes responsible for fielding invoices, vendor order questions, and payment issues.

• Initiate frequent follow up to vendors, requesting invoices, ensuring that orders are being processed in a timely manner. 

• Field cross departmental internal requests and provide thoughtful resolution.

Required Qualifications:

• An empathetic, customer-centric mindset - you make client problems your problems!

• Ability to focus on recurring tasks with an emphasis on speed and accuracy

• Exceptional communications and problem solving skills

• Comfortability and confidence on the phone; ability to represent Order and be the voice of the company while speaking with vendors

• Always thinking of ways to improve and streamline processes.

• Demonstrated experience and proficiency with spreadsheets, databases, and reporting tools. Excel, PowerPoint, Slack, and SQL (not required but a plus!)

• Experience working with  Mac OS

Preferred Qualifications:

• A Bachelor's degree

• A hungry attitude to learn new things and go above and beyond to get things done!

• Experience in analyzing/reconciling invoices

Benefits 

• A competitive compensation package as well as stock options

• Robust medical, dental, vision, and wellness benefits

• Flexible time off and remote work policies

• Generous leave policies and support for new and current parents

• Employer-sponsored 401(k)

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.