Optymyze transforms sales operations into a strategic competitive advantage—from improving individual business processes to building centers of excellence for sales operations management. Optymyze enables sales improvements with a set of native, no-code, highly-scalable cloud platforms to easily and quickly adapt to change—including platforms for sales performance management (sales compensation, quotas, territories), data repository and ETL management, enterprise planning, reporting and analytics, and application development. With enabling cloud platforms and hundreds of sales operations and business process management experts, Optymyze has built a solid track-record of client success.

About the role.

As a Cloud Support Engineer you will participate in troubleshooting software support issues escalated to Cloud level and monitoring alerts to make sure we keep track of problems proactively, fix them and mitigate the risk. You will work with professional services, clients, software support and development teams to keep them updated about the root cause analysis and giving long term solution for Cloud config problems.

This is you.

1. Accountable - You take control of your responsibilities to meet deliverables and focus on the quality of your work.
2. Analytical - You are excellent at problem-solving, detail orientation, and diagnostic abilities.
3. Communicative - You have superior oral and written communication skills and work successfully with global teams.
4. Passionate - You are strongly invested in your work and you’re confident when sharing the results of your efforts.
5. Independent - You need little direction to feel motivated to accomplish something, and you are resourceful when faced with unfamiliar tasks.
6. Diligent - You persevere when faced with obstacles and commit to seeing things all the way through.

This is what you’ve done.

1. Troubleshooting - You will work with various Cloud Services groups in troubleshooting software support issues escalated to Cloud level.
2. Product Support - You have supported a 24/7 global support environment including weekends and holidays.
3. Process Improvement - You will be monitoring alerts for OS, database, storage, application and infrastructure to keep track of problems proactively.
4. Continuous Learning - You will be responsible for creating procedures and documentation regarding the Known issue, root cause analysis and action plan for monitoring alerts.
5. Best Practices - Provide feedback to development and deployment teams to fix configuration issues long term. Submit requirements to Cloud tools team if there is a need to add new monitors.
6. Smart - you have 3 - 5 years of experience in managing full AWS Lifecycle including product deployments, automation and security, fine-tune cloud infrastructure systems and enhanced performance monitoring.

This is us.

1. Entrepreneurial - An entrepreneurial culture where you are encouraged to try new ideas and to quickly fail in the spirit of learning and continuous improvement.
2. Innovative - A team of smart colleagues that challenges the status quo and shares a passion to innovate, be the best, and win.
3. Visionary - A place where you are expected to make an impact at all levels and to redefine the box—not just think outside of it.
4. Successful - A renowned leader in a multi-billion dollar, untapped market with unlimited potential for growth.