At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry.

In your role at Optiv, you’ll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients’ needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and the important work we do to build confidence for a more connected world.

The SOW Development Manager is responsible for creating, editing, and maintaining electronic Statements of Work (SOWs). This role drives the delivery of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, as well as quality assurance for any outgoing services opportunities.

Key Responsibilities

• Applies technical communication theory to ensure readability and usability of SOWs for delivery teams
• Manages a large volume of SOWs and deadlines simultaneously
• Assists with fielding daily Sales requests
• Generates pricing breakouts for service offerings
• May assist in the design of documentation templates
• Ensures accuracy, quality, and a unified style based on Optiv and industry standards
• Follows Optiv security policies, upholds professional standards, and performs all work in a manner respectful of others. Understands personal role in safeguarding corporate and client assets
• Maintains proficiency with the SOW development process
• Adheres to SOW Management procedures for SOW development, documentation tracking, communication, and other duties as required
• Utilizes Salesforce.com, Desk, Box, and Zoom as tools of communication, historical reference, activity tracking, action item creation, and forecasting; utilizes Workday for time-tracking
• Builds an expertise in Optiv’s professional services with commitment to developing and retaining knowledge and experience surrounding the professional services arena
• Serves as a resource for customers, sales teams, and SOW Management’s leadership by operating in knowledgeable, responsive, and organized methods
• Communicates effectively and positively with clients, Sales, Operations, and Service Delivery
• Performs other responsibilities as needed

Key Metrics

• SOWs and projects are delivered accurately, and on time, and in a volume aligned with the rest of the team
• Work is compliant with internal and external standards
• Successful utilization of SOWs by Operations and Delivery teams

LEVEL 1

Achieves competence in and meets the performance standards of the Key Responsibilities

• Produces high-quality SOWs that adhere to defined standards and procedures
• Provides on-time delivery of accurate SOWs
• Produces volume of SOWs aligned with the rest of the team on a consistent basis
• Effectively and positively communicates with stakeholders on SOW development statuses and processes
• Proficient in all tools necessary for the development and maintenance of SOWs
• Demonstrates a basic understanding of service offerings and how they fit into Optiv’s information security services process

LEVEL 2

Proven capabilities to meet the requirements and performance standards of a Level 1, plus the following:

• Minimum 2 years’ experience in SOW Management or related position/experience
• Has a working knowledge of service offerings and how they fit into Optiv’s information security services process
• Takes an active part in driving their career development
• Provides initial feedback to management for non-standard SOW issues – proved ability to show critical thinking
• Is able to mentor others on the development of SOWs and general processes
• Consistently adheres to defined processes
• Navigates and builds relationships with immediate team and peers
• Regularly volunteers to take on additional workload

Education and Experience

• Bachelor’s Degree in Technical Communication, Journalism, English, or related area; or 4 or more years’ equivalent work experience; or equivalent combination of education and experience
• 2 or more years’ professional writing experience required. Technical writing experience strongly preferred
• Working knowledge of contractual requirements, negotiations, process, and risk preferred (non-3P)
• Experience in IT professional services preferred
• Excellent written and verbal communication skills
• Ability to build rapport and collaborate regularly across teams
• Ability to effectively communicate ideas and processes in a professional manner to external and internal clients
• Excellent organizational and time management skills
• Superior problem solving and critical thinking skills
• Ability to deliver high quality documentation paying attention to detail and accuracy
• Sales oriented mentality; able to work with sense of urgency
• Demonstrated ability to work within a team environment
• Ability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously
• Ability to work overtime and irregular hours when needed
• Ability to learn and apply new technical skills and concepts quickly
• Proficient PC computer skills
• Intermediate to advanced level proficiency in Microsoft Office suite
• Experience with Salesforce and Box preferred, or other CRM and document management programs
• Strong organizational skills to coordinate with national clients and meet time sensitive deadline required

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Why you'll love it here:

If you are seeking a culture that supports growth, fosters success and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations – Managed Services and Identity and Data Management. Optiv remains committed to championing Diversity, Equality and Inclusion within our organization and throughout the industry.

With Optiv you can expect:

• Work/life balance. We offer "Recharge", a flexible, time-off program that encourages eligible employees to take the time they need to recharge

• Professional training resources, including tuition reimbursement

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remote/from home (where applicable).