At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry.

In your role at Optiv, you’ll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients’ needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and the important work we do to build confidence for a more connected world.

The International Client Operations Specialist (COS-I) is a sales support role assisting field Client Directors/Managers and Client Operations Specialists with the development and closing of international business.  Upon identifying an international opportunity, the COS-I completes the supporting functions related to outside sales such as composing the transaction structure for each location, generating price quotes, processing orders, assisting with client inquiries, order tracking, problem solving, issue resolution, project debriefing, and financial review.  This crucial role interacts with manufacturing partners, internal business partners and outside clients in a fast-paced support atmosphere. The International Client Operations Specialist supports the Optiv gross margin objectives by streamlining international operations such that customer service needs, legal and export compliance requirements, proper tax flow, and SLA’s are met, to encourage additional business. 

PRIMARY DUTIES AND RESPONSIBILITIES

• Support international business (both internal and external) by producing accurate and timely international sales quotations for product and services business using SalesForce.com (CRM system) while maintaining sourcing, tax, and export compliance.  
• Support Optiv’s emergent international business by contributing to expansion, acquisition, and growth initiatives.  
• Provide outstanding and enthusiastic client service and communication both by phone and email. Respond quickly and accurately to requests from inside resources as well as outside clients. Tailor availability to international time zones.
• Prepare and submit accurate orders to purchasing. Help ensure deals are registered through partnership with the Deal Registration Desk.
• Collaborate with the Optiv International Compliance experts to ensure all Optiv quotes and orders are in line with tax and export compliance requirements
• Monitor, track, and expedite international shipments as orders are placed and fulfilled 
• Provide system reporting or analytics to the Client Manager, operations, and management upon request.
• Multi-task ongoing activities from multiple people in a fast environment while producing accurate and timely new business quotations for products and services.
• Develop and retain product and industry knowledge to be used to identify expertise. Commitment to developing knowledge and experience.
• Provide historical pricing analysis to Client Manager upon request.
• Act as liaison between Client Manager and operations/services organization.
• Perform other duties as assigned.

• Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred. 
• 1 or more years of international business/logistics experience, specifically in the areas of tax, export compliance, and global sourcing is preferred.
• 2 or more years of experience in Business-to-Business Sales/Client Services role required. 
• Intermediate level experience with Microsoft Office; Specifically Microsoft Outlook, Word and Excel. Internet navigation required.
• 2 years of experience in technical or information technologies industry preferred. 
• Prior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferred.
• Ability to work in a sales partnership setting, where workflow is determined by incoming requests required. 

Other Skills

• Ability to build relationships and trust with internal and external partners/clients.  
• Ability to prioritize tasks to align with particular deadlines.
• Superior organizational skills, independent judgment and functional arithmetic skills. 

Why you'll love it here:

If you are seeking a culture that supports growth, fosters success and moves the industry forward, find your place at Optiv! Optiv's mission is to deliver comprehensive, integrated cybersecurity programs to optimize customer security programs to be more effective, efficient, manageable and measurable. Our aim is to become the world's largest cybersecurity solutions integrator by leveraging our expertise in security technology, market leading services, and innovative approaches. We have served more than 12,000 clients of various sizes across multiple industries, we offer an extensive geographic footprint, and have premium partnerships with more than 350 of the leading security product manufacturers. Optiv is a privately-held company backed by KKR, a leading global private equity firm.

With Optiv you can expect:

• An entrepreneurial and collaborative environment
• A competitive total rewards program
• Professional training opportunities
• An engaging and fun culture
• Opportunity to work with industry-leading, talented peers