At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry.

In your role at Optiv, you’ll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients’ needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and the important work we do to build confidence for a more connected world.

Who we are looking for:

The Service Desk Analyst II provides moderately complex support and rapid resolution to end users at Optiv Security for IT issues and update requests via the helpdesk. The Service Desk Analyst II will be required to address issues that are escalated due to complexity as well as provide informal, on the spot training on the use of PCs, operating systems and applications as well as configure end-user PCs.This position will report out of our Denver HQ. 

How you’ll make an impact:

• Accept technical support calls and emails to the I.T. Department and track issues to resolution via an enterprise help desk system.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems.
• Troubleshoot and resolve basic network and server access problems for end users. Troubleshoot and resolve issues with voice communications (i.e., VoIP telephones) and voicemail systems.
• Analyze and forward support issues that cannot be addressed by the HelpDesk to appropriate IT personnel.
• Install, configure, and test laptops/desktops, mobile devices, peripherals, and software.
• Responsible for new user setup including user account creation and image-based hardware deployments.
• Maintain inventory of hardware devices and software licensing. Educate staff on appropriate use of hardware and software to prevent errors and promote efficiency. Complete assigned companywide rollouts of upgraded desktops, laptops, monitors and other computer equipment.
• Develop and update help desk documentation and procedures.
• Assist employees using Microsoft desktop operating systems (Windows XP, Windows 7) and applications. (Outlook, Word, Excel, PowerPoint, Visio, etc.)
• Develop technical knowledge and troubleshooting skills on the Optiv internal applications and IT environment.
• Perform other duties as assigned.

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• High school diploma required. Associates Degree (A.A.) or equivalent from two-year college or technical school in Computer Science, Information Technology or other related field preferred; or two years of related experience and/or training; or equivalent combination of education and experience required.
• Minimum 3 years of general Help Desk experience in an enterprise environment required.
• Experience supporting Windows desktop operating systems required.
• Experience supporting Microsoft Office required.
• Working knowledge of OS image creation and deployment concepts and best practices required.
• Working knowledge of laptop/desktop/peripheral hardware required.
• Willingness and ability to take calls after hours and on weekends required.
• Excellent written and verbal communication skills with a focus on providing clear, concise and professional documentation for areas of assigned responsibility required.
• At least two relevant Microsoft or CompTIA certifications preferred.
• Working knowledge of Active Directory preferred.
• Working knowledge of networks and network cabling preferred.
• Working knowledge of automated software deployment mechanisms preferred

All your information will be kept confidential according to EEO guidelines.

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