Service Desk Analyst I

  • Denver, CO
  • Full-time

Company Description

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry.

In your role at Optiv, you’ll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients’ needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We’re proud of our team and the important work we do to build confidence for a more connected world.

Job Description

Who we are looking for:

The ideal candidate will be a mid-level technical help desk technician who is focused on customer service, professional, and friendly. Additionally, you should have the ability to work with a team, in a fast paced enterprise environment.

How you’ll make an impact:

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest growing companies in a truly essential industry. As part of the team of internal Help Desk technicians, you will serve as the first point of contact for technical support calls, walk-ups, instant messages, web-based tickets, and emails to the IT Department. Our technicians also track issues through resolution or escalation via an enterprise help desk system.


  • 2-3 years of high volume technical Help Desk experience in an enterprise environment of 300+ required.
  • Experience troubleshooting and resolving basic network and server access problems for end users
  • Experience troubleshooting and resolving end user hardware, operating systems, and software related problems
  • Experience with new user setup including user account creation and image-based hardware deployments
  • Excellent written and verbal communication skills with a focus on providing clear documentation
  • Experience supporting Windows desktop operating systems required
  • Experience Installing, configure, and test laptops/desktops, mobile devices, peripherals and software
  • Microsoft desktop operating systems (Windows 7, 8.1 or 10) and applications. (Outlook, Skype for Business, Word, Excel, PowerPoint, Visio, etc.), ITIL Foundations certification or experience working in an ITIL environment, VPN, Active Directory

Additional Information

Why you’ll love it here:

If you are seeking a culture that supports growth, fosters success and moves the industry forward, find your place at Optiv! Optiv’s mission is to deliver comprehensive, integrated cybersecurity programs to optimize customer security programs to be more effective, efficient, manageable and measurable. Our aim is to become the world’s largest cybersecurity solutions integrator by leveraging our expertise in security technology, market-leading services, and innovative approaches. We have served more than 12,000 clients of various sizes across multiple industries, we offer an extensive geographic footprint, and have premium partnerships with more than 350 of the leading security product manufacturers. Optiv is a privately-held company backed by KKR, a leading global private equity firm.

With Optiv you can expect:

  • Entrepreneurial and collaborative environment
  • A competitive total rewards program
  • Professional training opportunities
  • Engaging and fun culture
  • Opportunity to work with industry leading, talented peers
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