Client Services Project Manager (3-month Full-time Contract)
- Amsterdam, Netherlands
- Department: Services
As the most adopted digital experimentation software platform, Optimizely is enabling the world’s largest brands turn their data into best-in-class customer experiences. The platform’s ease of use and speed of deployment empowers organizations to create and run experiments that help them make better data-driven decisions, allowing businesses to dramatically drive up the value of their digital products. Headquartered in downtown San Francisco with offices in New York, Austin, Amsterdam, London, Cologne, Munich and Sydney, we have grown from an easy-to-use A/B testing product into a premier test and learn platform.
This is a 3-month full-time contract, with the possibility to be renewed for an additional 3-months
The Professional Services team is Optimizely's secret weapon. As a team, we provide expertise to help our Enterprise clients fully leverage the Optimizely platform as well as strategic guidance to help our clients test in intelligent and insightful ways. In every interaction, we put our clients first and strive to exceed every expectation. Our ultimate goal is to deliver that “wow” experience that turns clients into Optimizely evangelists, and customers for life. This passion translates to how we work with each other and for the past 3 years in a row, we’ve been honored to be voted one of the best places to work in the SF Bay Area.
Our mission is to make it easier for organizations to make data-driven decisions and we're looking for a Client Services Project Manager to lead the delivery of implementation engagements with our clients. As an Engagement Manager for Optimizely, based out of Amsterdam, you'll be responsible for the oversight and governance of our enterprise customer implementations.
What you’ll do
As a Project Manager for Optimizely, and a critical member of the expert services team, your primary mission will be to manage the delivery of our enterprise-level implementations
You will leverage your strong communication and relationship-building skills to map, build and maintain stakeholder relationships, as well as integrate and coordinate enterprise project plans from our clients
You successfully drive the engagement team, monitor and report on project status, risk and performance for all Optimizely platform implementations
We have an industry-leading Solutions Partner network that we’ll be working closely with so you will be managing their work to ensure the highest quality in delivery for our customers
You also successfully lead internal projects that are critical to the services team success, including the development of a new capacity and revenue tracking model
2+ years experience in client-facing project management or consulting
Strong requirements-gathering and discovery skills
Excellent problem solving, critical thinking, and data analytics
Experience in developing and managing project plans
Experience communicating and presenting to executive-level audiences
Ability to clearly communicate technical and business concepts to non-technical audiences
Experience working as part of a cross-functional team (including sales, engineering, marketing and product)
Proficiency in Excel
Experience in SQL preferred
At Optimizely, we embody inclusion and embrace diversity. Optimizely is an equal opportunity employer and makes employment decisions on the basis of merit. Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.
We embody inclusion, which is reflected in our company values where we embrace diversity and equal opportunities for everyone.