Technical Writer (Contract, Remote-friendly)

  • San Francisco, CA, USA
  • Contract
  • Department: Product

Company Description

Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the risk of new features, and drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely’s impressive customer list includes eBay, FOX, IBM, The New York Times and many more global enterprises.

Job Description

Optimizely is hiring an experienced technical writer to work with our developer advocacy and engineering teams to write high-quality developer documentation. Come join a team that’s committed to delivering the best possible documentation for developers who use Optimizely. Work directly with developer advocates and engineers to help tell the story of Optimizely Full Stack, a feature management and experimentation product for engineering teams.

What you’ll do: 

  • Write technical documentation for our developer customers, including user guides and API reference docs.

  • Manage complex documentation projects, giving consideration to information architecture and content strategy. 

  • Edit or proofread documents written by non-technical and technical contributors to ensure clarity and consistency.

  • Create diagrams to illustrate key technical concepts. 

  • Create diagrams to illustrate key technical concepts.

  • Help manage Optimizely’s documentation ecosystem. 

 

What we’re looking for: 

  • 2+ years experience in API documentation, developer documentation, or technical writing for SaaS products.

  • Strong writing and editing skills. You’re fluent in human languages as well as technical. You can communicate complicated technical concepts elegantly. You have a clear, concise writing style and the ability to tailor content to specific audiences.

  • Technical aptitude. You’re familiar with one or more general purpose programming languages -- perhaps enough to read simple code samples. You’re enthusiastic about learning new technologies. Bonus: You’re familiar with SDK technical concepts and can write code samples.

  • Experience in a collaborative environment. You enjoy working with engineers. You’re proactive about reaching out to stakeholders, gathering requirements, and collective feedback. You have a track record of successfully working with multi-functional teams to deliver quality content. Your communication style balances listening and talking.

  • Experience with site management for a developer documentation site. You can navigate and manage complex content ecosystems and have an appetite for the work of docs maintenance, enforcing stylistic and architectural consistency, links management, and more.

  • Super prioritization, planning, and communication skills. You are laser-focused on execution; you can deliver on projects involving many stakeholders and navigate fast-changing organizational priorities. 

  • Experience working in Jira. 

  • Working knowledge of Git and Github.

Additional Information

At Optimizely, we embody inclusion and embrace diversity.   We believe in work/life balance and bringing our true selves to work.  To that end, we offer best-in-class perks and benefits that support our Optinauts along their career journey with us.  Read more about our culture at optimizely.com/careers.

Optimizely is an equal opportunity employer and makes employment decisions on the basis of merit.  Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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