Director, Strategy and Operations, Professional Services

  • San Francisco, CA, USA
  • Full-time
  • Department: Services

Company Description

Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the risk of new features, and drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely’s impressive customer list includes eBay, FOX, IBM, The New York Times and many more global enterprises.

Job Description

We are looking for a Director, of Strategy and Operations to join our Professional Services team to drive strategic planning, facilitate execution, oversee finance, and manage our operations-- all in the context of aggressively and efficiently growing our business.

As the Director of Strategy and Operations at Optimizely, you’ll collaborate with the Vice President of Global Professional Services,  and stakeholders in other key organizations to help develop and manage the growth organization growth plan. You’ll have the opportunity to touch every part of the business, map out all of the business drivers, and help drive execution across all parts of the PS business. You’ll contribute actively to and facilitate strategic and growth planning, including modeling scenarios and tracking results. You’ll be deeply involved in setting the company’s direction and ensuring that we’re working effectively to exceed our financial goals. You’ll help ensure that the organization is hitting its financial plan and will guide decision making related to spending and scaling our operations.


  • You will drive highly visible strategic projects, working cross-functionally to structure problems, analyze opportunities, and develop solutions and actionable recommendations and results through a rigorous, data-driven process

  • You will drive the operational cadence for the group, measure and track critical KPIs and initiatives, and present to an executive leadership audience

  • You will develop strategic and business cases working with cross-functional teams outlining business opportunity, rationale, and execution plans to achieve the vision for the opportunity including product, GTM strategies, and business model

  • You will uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution

  • You will provide insights to the business through analytics and market research as required

  • You will work with cross-functional team (product/eng, marketing, sales, customer success, engineering, support, IT) to execute on growth opportunities and manage across the company

  • You will own and be responsible for managing change across many initiatives essential to operationalizing the professional services organizational goals and vision

  • You will help create 2-3 year operational roadmaps for the different businesses

  • You will oversee all financial aspects of the professional services organization, with a focus on planning,  tracking and reporting against the company’s financial plan.

  • You will help implement evidence-based decision making, apply thoughtful analytics to business opportunities, and identify success metrics / develop reporting to track progress against goals

  • You will help manage the administrative aspects of our professional services operations.


  • Extensive experience with strategy development and financial planning and modeling.
  • Extensive experience in banking, venture capital, corp dev, fin ops or related fields that provide core strategy development and finance skills.

  • 10+ years experience with a mix of strategy, business operations in a technology company or top-tier consulting firm / corporate strategy field with strong exposure to technology

  • Experience driving large and complex initiatives from framing the problem, conducting research/analysis to building the business and operational plans through to driving execution to success

  • Strong leadership, analytical and financial skills to solve complex business problems

  • People development and influencing skills; able to build and lead strong teams

  • Self-starter who enjoys working in a dynamic, collaborative, and innovative high-growth environment

  • Strong client management skills with Executive Level communication experience

  • Experience in growing and scaling businesses-- either in a startup or big company context.

  • A developed understanding of software-as-a-service businesses, in particular the ability to develop and drive growth strategies and measure success based on data and analysis; Strong domain expertise in Enterprise SaaS business models and sales organization

  • History of operational excellence, exceptional analytical skills and execution abilities.

  • Non-political, get-it-done attitude and approach.

  • Strong attention to detail and project management skills.

  • Exceptional written and verbal communication skills.

  • BA/BS required. MA/MBA a bonus

Additional Information


  • Commuter and transportation benefits
  • Catered in-office lunch on weekdays
  • Full medical insurance with very low co-pay and deductible. HMO, PPO, and HSA options available
  • Full dental coverage including orthodontics
  • Full vision coverage including contacts
  • Dependents 100% covered for medical, dental, and vision
  • Wellness Grant
  • Unlimited vacation policy and seventeen weeks of paid parental leave
  • 401k benefit
  • Working with a great team and having a huge impact!


At Optimizely, we embody inclusion and embrace diversity.  Optimizely is an equal opportunity employer and makes employment decisions on the basis of merit.  Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.  All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Videos To Watch

Privacy Policy