Technical Project Manager
- Austin, TX, USA
- Department: Services
Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the risk of new features, and drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely’s impressive customer list includes eBay, FOX, IBM, The New York Times and many more global enterprises.
The Technical Project Manager will play a key role on Optimizely’s On-Demand Services (ODS) team. This services team gets to work directly with Optimizely’s world-class clients to help them execute experiments/AB tests in their digital experimentation programs. The Technical Project Manager will get to see how some of the world’s most innovative companies run their experimentation programs and get to have a direct impact on experiments that go live to millions of visitors.
The ODS team is comprised of Optimization Managers, Designers, Developers, and QA Engineers. The Technical Project Manager will be the first Project Manager on the team and be responsible for helping the ODS team stay organized with all of the client work.
Work closely with the Optimization Managers to understand the scope of each experiment that the ODS team executes for a client in order to help manage the execution (design, development, etc…) of the experiment in accordance with the ODS team’s turnaround times.
Participate on weekly client calls with the Optimization Managers to help them communicate project updates and capture to-do’s that come out of the calls.
Update call notes that the client and ODS team can subsequently reference
Translate client feedback on variation designs or QA findings from the client to the ODS design and development/QA team so that the changes can be made appropriately
Help keep the ODS Asana board up to date with the latest status of each experiment.
Help manage client experimentation roadmap to ensure our value is consistent with client’s objectives and expectations
Communicate daily with designers, developers, and QA engineers to discuss goals and any roadblocks the team is facing.
Excellent time management, communication, and organizational skills.
Natural-born problem solver. You create solutions, not problems. You use empathy, logic, and imagination to make sense of a situation and come up with an intelligent solution
Organized and love yourself for it. You love creating (and completing!) task lists. You hate messes. You possess excellent planning & organization skills
Solid PM Foundation. You understand basic project management principles including how to run a meeting, how to break big work down into small tasks, how to mitigate risks, etc
Communicator Extraordinaire. Intuitive, adaptable, and collaborative communication and interpersonal ability. You demonstrate stellar stakeholder management and presentation skills
Have experience managing consumer web development projects
Proactive. You are experienced at identifying risks & resolving issues, escalating as needed to senior leadership across an entire portfolio of client projects.
Live in the details. Solid problem-solving skills with a high attention to the little things. You bring clarity to chaos
At Optimizely, we embody inclusion and embrace diversity. Optimizely is an equal opportunity employer and makes employment decisions on the basis of merit. Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.