Customer Education Technical Program Manager

  • Austin, TX, USA
  • Full-time
  • Department: Customer Success

Company Description

Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the risk of new features, and drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely’s impressive customer list includes eBay, FOX, IBM, The New York Times and many more global enterprises.

Job Description

Our Customer Education Technical Program Manager will be responsible for migrating, updating and maintaining our client facing education properties. This role will be broadly responsible for developing solutions to ensure our customers have access to best in class Education forums (Including an academy, community, and certifications) to ensure our customers have the information they need to scale their programs to thousands of employees.   You will have the opportunity to work cross functionality with our systems, product, and marketing teams to ensure the systems and tracking provide a seamless experience for our customers.

You will:

  • Design and maintain overall architecture of the Education Web Properties using Contentful to create user-friendly experience

  • Work cross functionally with Marketing, Product, Technical Support, and Success to build solutions for users and customers.

  • Write functional requirement documents and guides

  • Partner with the broader Education team to ensure we designing and building for our customers future needs.

  • Work cross functionally to ensure we reporting and tracking key metrics to drive adoption.

  • Experiment with the education properties to improve the usage and value of the Optimizely Platform.


  • You have experience not only running a project, but also measuring and evaluating its success.

  • Proven work experience designing and delivering web properties

  • Experience with Contentful or other headless CMS preferred.

  • Experience using Nodejs, Postgres and MongoDB in a production environment

  • In-depth understanding for the entire web development process

  • Passion for Education and interested in supporting engaging applications.

  • You are very organized and able to prioritize multiple goals.

  • You have excellent communication skills and attention to detail.

  • You have a proven ability to work collaboratively in a fast-paced, team environment.

Additional Information


  • Wellness Grant
  • Full medical insurance with very low co-pay and deductible. HMO, PPO, and HSA options available
  • Full dental coverage including orthodontics
  • Full vision coverage including contacts
  • Dependents 100% covered for medical, dental, and vision
  • Unlimited vacation policy and seventeen weeks of paid parental leave
  • 401k benefit
  • Working with a great team and having a huge impact!


At Optimizely, we embody inclusion and embrace diversity.  Optimizely is an equal opportunity employer and makes employment decisions on the basis of merit.  Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

All your information will be kept confidential according to EEO guidelines.

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