- Austin, TX, USA
- Department: Services
Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the risk of new features, and drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely’s impressive customer list includes eBay, FOX, IBM, The New York Times and many more global enterprises.
About the Job:
The On-Demand Services team is Optimizely's new secret weapon. As a team, we provide expertise to help our Enterprise clients fully leverage the Optimizely platform as well as strategic guidance and support to help our clients test in intelligent and insightful ways - especially those clients who may be strapped for internal resources. In every interaction, we put our clients first and strive to exceed every expectation. Our ultimate goal is to deliver that “wow” experience that turns clients into Optimizely evangelists, and customers for life.
The Optimization Manager is a key member of Optimizely’s fast-growing On-Demand Services offering. You’ll be in a unique position, on the front-lines of some of the world’s most innovative company’s digital experimentation programs. You’ll help your clients decide what to test and what the best approach would be for testing a given hypothesis. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA engineers. Eventually, you’ll review the results of an experiment with your client and help them uncover any business learnings.
What you’ll do
Help a portfolio of clients strategize and execute experiments. You’ll be running tons of experiments across a wide-range of industries
Take vague ideas or requirements from a client and subsequently turn that into a recommendation of how to frame the experiment from an experiment design and UX design standpoint
Work closely with our team of Designers, Developers, and QA Engineers to execute the experiments for your clients. You’ll be the one authoring requirements for each step of the process.
Run weekly or bi-weekly calls with your clients where you’ll discuss the results of recently completed tests, the status of experiments in the design/dev cycle, and strategize on future experiments
Strong requirements: writing, communication skills, project management, and technical aptitude required
At least 2 - 4 years product management, business analyst, or project management experience.
Conversion Rate Optimization (CRO) experience and consumer facing product management experience preferred.
An understanding of web analytics and key metrics that digital companies use to measure digital performance
Ability to build trust with a variety of your client’s stakeholders, from executives to developers to marketing and product managers
Experience writing requirements for designers, developers, and QA engineers
Experience with web analytics software, such as Google Analytics and KissMetrics
Experience with A/B testing software and statistical analysis preferred
Self-motivated, organized and able to manage time effectively
- Commuter and transportation benefits
- Catered in-office lunch on weekdays
- Full medical insurance with very low co-pay and deductible. HMO, PPO, and HSA options available
- Full dental coverage including orthodontics
- Full vision coverage including contacts
- Dependents 100% covered for medical, dental, and vision
- Wellness Grant
- Unlimited vacation policy and seventeen weeks of paid parental leave
- 401k benefit
- Working with a great team and having a huge impact!
At Optimizely, we embody inclusion and embrace diversity. Optimizely is an equal opportunity employer and makes employment decisions on the basis of merit. Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.