Technical Support Engineer, EMEA

  • Amsterdam, Netherlands
  • Full-time

Company Description

As the most adopted digital experimentation software platform, Optimizely is enabling the world’s largest brands turn their data into best-in-class customer experiences. The platform’s ease of use and speed of deployment empowers organizations to create and run experiments that help them make better data-driven decisions, allowing businesses to dramatically drive up the value of their digital products. Headquartered in downtown San Francisco with offices in New York, Austin, Amsterdam, London, Cologne, Munich and Sydney, we have grown from an easy-to-use A/B testing product into a premier test and learn platform.

Job Description

Our global Support Team provides premier technical support to our customers. As part of the wider Customer Success Team, Technical Support Engineers (TSEs) contribute to the teams' mission of making customers successful by enabling them to realize business value, so they remain customers for life. We set the bar high around giving our customers quick, accurate and differentiated support so they can focus on doing what they do best.
In this role, you will work closely with clients to resolve their problems including debugging complex optimization campaigns, adapting experiments to run on different media types, integrating Optimizely with other analytics platforms and helping customers interpret their results. You will be part of a team that is available to ensure the success of our clients and minimize the impact of any critical issues.

Do you possess technical acumen, love puzzles and problem-solving and genuinely enjoy working with people? Would you like to join a fun team of smart, inspired, collaborative and hard-working people from all sorts of backgrounds? In a company with core values that encourages you to learn new skills, take calculated risks, work smarter as well as better in a team? Then, we are looking for you!

What you will do

  • Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed

  • Develop your skills in web technologies such as JavaScript, CSS, HTML, React, Angular and full stack development that are used on our customers' websites and apps

  • Delight our customers by answering their questions via phone and email

  • Partner with the Customer Education team to ensure our customer-facing materials are consistently world class

  • Contribute to improving our processes, systems and customer interactions by driving innovative projects to help our clients become even more successful with Optimizely

  • Deliver on quarterly Objectives and Key Results that align with our business goals

  • Work on personal projects that contribute to overall team business goals

  • Be on call during off hours for emergency issues one weekend every quarter

What you will learn

  • You'll be encouraged to advance your technical expertise, particularly around front-end and full stack technologies

  • Become a certified Optimizely expert and be able to demonstrate the true value of experimentation & digital optimization

  • How to create and successfully execute projects that are impactful on both the team and company level

  • Put your skills to use and create amazing experiences for customers

  • How to work with a world-class team, you will brainstorm, think big, innovate, learn and make data-driven decisions

Qualifications

  • You are genuine in your desire to help others and ideally have experience in a customer-facing role
  • You have gained some experience in front-end web development, web analytics, mobile or full stack development or have earned a 4-year degree in a technical field like computer science, statistics or mathematics

  • You value a bottom-up culture and are not afraid to share your ideas

  • You are constantly looking for ways to do things better

  • You have a thirst for knowledge, often challenging yourself to learn new technologies

  • You love working on technical side projects to validate what you have learned

  • You have good time management skills and can balance numerous projects at once

  • You are fluent in English. Any additional European language is a strong plus

 

Additional Information

At Optimizely, we offer a wide array of benefits and perks to help our employees strike just the right balance between work time and personal time. We’re all about optimizing productivity by maximizing joy.

  • Daily lunch allowance on weekdays

  • Competitive vacation policy

  • 500 € annual wellness subsidy

  • Fully paid health insurance

  • 17 weeks full paid parental leave for new mums and dads

  • Pre IPO stock options

  • Team outings

  • Community volunteering

  • Contribution to commuting costs via public transportation

  • Top-of-the-line MacBook Pro or MacBook Air and 27" monitor

  • Working with a great team, in an amazing office and having a huge impact!

We embody inclusion, which is reflected in our company values where we embrace diversity and equal opportunities for everyone.

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