Senior Technical Writer

  • San Francisco, CA, USA
  • Full-time

Company Description

Optimizely is the world’s leading experience optimization platform, providing website and mobile A/B testing and personalization for the world’s leading brands. The platform’s ease of use and speed of deployment empowers organizations to conceive of and run experiments that help them make better data-inspired decisions. Optimizely meets the diverse needs of thousands of customers worldwide looking to deliver connected experiences to their audiences across channels. To date, those customers have created and delivered more than 700 billion optimized visitor experiences.

Job Description

We’re looking for a highly skilled technical writer to lead the practice of technical documentation at Optimizely. This role is an opportunity to shape the future of our developer docs and make a key contribution to the success of our most innovative product: Optimizely X Full Stack. Work with a team that’s focused on making developers successful with flawless documentation.

Optimizely is the market leader in the digital experience optimization industry. Our first product made A/B testing easy; our new suite of products is revolutionizing the way enterprises drive innovation through experimentation.

What you’ll do:

  • Write technical documentation for a developer audience such as developer guides and API reference docs.

  • Manage complex documentation projects, giving consideration to information architecture, code samples, and content strategy.

  • Develop a roadmap for technical product documentation and the developer docs site based on customer needs, content gaps, platform limitations, and company goals.

  • Help manage and improve Optimizely’s developer documentation ecosystem, including toolchain and platform improvement projects.

  • Build process to enable technical documentation across product, engineering, and customer success teams. Collaborate with these teams to build effective process; socialize new approaches and workflows.

  • Edit and proofread documents written by technical and non-technical contributors to ensure clarity and consistency.

  • Develop Key Performance Indicators (KPIs) that you’ll use to track the success of your program.

Qualifications

  • 3+ years experience in API documentation and technical writing in a SaaS web production environment.

  • Fluent enough in one of the languages that we use (JavaScript, Java, Python, Swift, Objective C, Ruby, PHP, C#) to read and explain code samples. Able to learn new technical concepts quickly; comfortable explaining trade-offs between different implementation approaches. Front-end development experience is a bonus.

  • Experience with site management for a developer documentation site.

  • A clear, concise writing style and the ability to tailor content to specific audiences.

  • Super prioritization, planning, and communication skills. You are laser-focused on execution; you can deliver on projects involving many stakeholders and navigate fast-changing organizational priorities.

  • A track record of successfully working with multi-functional teams to deliver quality content.

  • Communication style balances listening and talking.

  • Working knowledge of Git and Github.

  • We strongly prefer candidates who can work on-site in our San Francisco office.

Additional Information

Perks:

  • Commuter and transportation benefits
  • Catered in-office lunch on weekdays
  • Full medical insurance with very low co-pay and deductible. HMO, PPO, and HSA options available
  • Full dental coverage including orthodontics
  • Full vision coverage including contacts
  • Dependents 100% covered for medical, dental, and vision
  • Wellness Grant
  • Unlimited vacation policy and seventeen weeks of paid parental leave
  • 401k benefit
  • Working with a great team and having a huge impact!


All your information will be kept confidential according to EEO guidelines.

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