IT Support Engineer

  • San Francisco, CA, USA
  • Full-time

Company Description

Optimizely has recently launched a new experimentation platform to enable developers and product teams to experiment anywhere in their application stack. Our team builds these developer SDKs that power hundreds of millions of unique user experiences -- such as, onboarding flows, search algorithms, pricing tests that go beyond A/B testing. Our solution makes it easy to experiment across all channels: Web, Mobile, OTT, and Server-Side.

Job Description

Optimizely is looking for a service-oriented IT Support Engineer who is passionate about and enjoys enabling users to do their day to day jobs more effectively. We are looking for someone who understands operational excellence, can set and manage expectations and has a solid technical background. This is an opportunity for you to take on new challenges, learn new technologies and work with a small collaborative group of IT professionals.

 

About the Job:

  • Documents status of cases and provides updates to end users and IT team.

  • Receives, tracks, and issue hardware, software, and peripherals.

  • Monitors endpoint reports ensuring systems are correctly configured, patched and secure.

  • Tracks support backlog to ensure requests are handled within defined SLAs.

Qualifications

Technical skills

  • Google Apps Experience.

  • Active Directory and GPO troubleshooting skills.

  • Knowledge of networking fundamentals.

  • Knowledge of video conferencing systems (Zoom is a +)

  • Experience with VOIP.

  • Antimalware tools and remediation.

  • Experience with VPNs with focus on client management and troubleshooting.

  • Knowledge of file and share permissions.

  • Strong troubleshooting of both Mac and Windows clients.

Interpersonal skills:

  • Demonstrate self-confidence, energy and enthusiasm.

  • Displays a great attitude and enjoys working in a close team-oriented environment.

  • Great verbal and solid written communication.

  • Strong customer service and problem-solving.

Organizational skills:

  • Manage time well. Correctly prioritize tasks.    

  • Able to manage and balance near and long-term work, shift priorities as needed.

  • Ability to identify areas for improvement and help incorporate them into shared workflows.

Nice to have:

  • Experience with JIRA, JAMF, Okta, Github, Crestron, Bomgar, Adobe, Tesira

  • Microsoft or Mac certifications.

  • Experience with OKTA or other single sign-on tools.


Additional Information

Perks:

  • Commuter and transportation benefits
  • Catered in-office lunch and dinner on weekdays
  • Full medical insurance with very low co-pay and deductible. HMO, PPO, and HSA options available
  • Full dental coverage including orthodontics
  • Full vision coverage including contacts
  • Dependents 100% covered for medical, dental, and vision
  • Wellness Grant
  • Unlimited vacation policy and seventeen weeks of paid parental leave
  • 401k benefit
  • Working with a great team and having a huge impact!


All your information will be kept confidential according to EEO guidelines.