At Optimal Resourcing we are focussed on the future of work, workforces and workplaces. We are a total workforce management consultancy dedicated to future-proofing today's businesses. 

We partner with companies, large and small, to build scalable, capable workforces that change and adapt as their business evolves and grows. 

With 30 years of experience in designing and implementing people-focussed strategies and structures, we are experts in helping companies respond to industry transitions and stay competitive.  

We have an immediate, permanent opportunity available for an exceptional POS Support and Installation Technician to join our clients Customer Care Team based between the Sunshine Coast and the Gold Coast, Queensland.

Our client is a Point of Sale (POS) and business automation solutions specialist, delivering innovative technology to businesses in the hospitality and retail industries from small cafes and stores to large restaurants and corporate franchise organisations in Australia and overseas.

Unprecedented growth and demand for our clients’ products and services has created a need to expand their Customer Care Team with a new role to be based between the Sunshine Coast and the Gold Coast, Queensland.

This hybrid role offers full time working from home, with customer site visits.

The role covers two important areas of the business to support and retain valued customers in the South East Queensland region:

Part one of the role: is working front-line assisting customers with remote and onsite POS system installation, repairs, maintenance, servicing POS hardware and peripherals, along with training customers in the use of the software.

Part two of the role: involves managing customer relationships to retain and grow your customer accounts.  This requires you to remain in contact your customers regularly to meet account growth KPI’s.

To be successful in this role you will be self-motivated and have a mind-set for exceptional customer service at the forefront of everything that you do!

What you will need to succeed:

• Experience with technical support including repairs, programming, software set up, troubleshooting, and customer training on hardware and software products
• Strong diagnostic skills
• Networking and IT knowledge 
• Technical background and experience with software and hardware configuration
• High energy, discipline, resilience, self-motivation and results oriented approach
• Customer service experience
• Strong passion for exceptional customer service and delivering sustainable, fit for purpose outcomes
• Hospitality and/ or retail experience is desirable
• Excellent verbal and written communication skills
• Experience in POS systems (advantageous, not essential)
• The ability to turn high-tech talk into easily accessible language for those with little or no IT experience
• Friendly disposition, self-confidence and a love for helping customers resolve technology issues in a calm, efficient and effective manner
• Ability to work autonomously, with support

You will undertake a product specific training program to give you the knowledge and tools you need to support new and existing customers. You will then have the self-motivation and discipline to work autonomously with guidance, support and regular touch points with your team and manager.

• National Police Clearance
• “C Class” driver’s license

To be considered, you must have full Australian work rights and be based in the South East Queensland region of Australia.

Optimal Resourcing is committed to supporting diversity of thinking, skills and experiences, delivering innovation and better business results for our clients. We welcome and encourage people from diverse backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply. 

If this sounds like the role for you, please apply now.