Integration Services Support and Field Technician

  • 2050 Commerce Ave, Concord, CA 94520, USA
  • Full-time

Company Description

Opening Technologies, Inc. is a local, family owned business located in Concord, California.  Our business is supplying, installing, and servicing premier doors, hardware, life safety & security solutions to our commercial customers.  Our staff holds a passion for providing a high level of customer service with very detailed accuracy. 
 

We are currently looking for enthusiastic and industry experienced associates to join our team.

Job Description

The Integration Services Support and Field Specialist position is responsible for providing technical support for both internal and external customers’ electronic access control systems while supporting the company’s philosophy of customer service and quality. This position reports directly to the Director of Operations.

Responsibilities include (but are not limited to) the following:

Technical Support

  • Troubleshoot hardware and software utilizing various methods and techniques
  • Maintain knowledge and understanding of industry hardware and software

Documentation and Remote Customer Support

  • Complete quality control assurance of materials produced and staged for installation
  • Maintain and update records and tracking databases
  • Perform internal audits of restricted materials and records
  • Provide customer service and technical support as needed via remote sessions, phone, and email for hardware and software
  • Provide training to develop skills and knowledge of other associates

Field Service and Support

  • Complete site surveys and floor plan renderings of customer facilities
  • Assist in shop and field installation projects

 

    Qualifications

    Qualifications

    • Understanding of electronics and technical terminology
    • Ability to climb, bend, and stand for prolonged periods
    • Use of basic hand and power tools preferred

    Additional Information

    Please attach a resume when applying to this position.