Sales Operations Manager

  • 135 E 57th St, New York, NY 10022, USA
  • Full-time

Company Description

We’re Onna: a fast-growing tech startup transforming the way the world discovers information. In the age of countless applications and scattered data silos, the Onna platform is the central access point to them all. With Onna, you can connect today’s most popular apps like Slack, Dropbox, GSuite, and more, and store them in one secure place. Our powerful technology allows you to search across all of your applications at once, and find exactly what you need in seconds. 

Based in New York with offices in Barcelona and North Carolina, our international team is composed of fun, experienced, and hard-working individuals on a mission to make information easily accessible and useful, no matter where it lives.

We’ve seen a 300% revenue growth and an 800% growth in our client base in the last year alone. We work with some of the biggest names in tech, including Facebook, Electronic Arts, Dropbox, and Fitbit, just to name a few. In May 2019, we closed an $11M Series A led by Dawn Capital with the participation of our integration partners, Slack Fund and Dropbox. What's next for us? Building an amazing team!

Job Description

We’re looking for a self-motivated, data-obsessed Sales Operations Manager to lead key initiatives that drive efficiency across the sales organization. This person will refine our current sales process and manage the supporting tools to ensure resources are fully leveraged by the team. Our work environment is lively, fast-paced, exciting, and flexible. We’ll provide you with the tools, resources, and outstanding leadership to take your career to the next level.

If you’re excited to pave the way for hyper-growth by implementing critical sales systems and are not afraid of a "work hard, play hard" mindset, we want to meet you!

What you’ll do:

  • Establish, implement, and continuously evolve our sales process including any underlying tools.

  • Design reports to track various points of the sales funnel in order to identify and surface account issues and escalate them appropriately.

  • Maintain overall sales process data hygiene.

  • Manage sales pipeline reporting and forecast cadence to ensure deals are progressing and the business is tracking to its goals.

  • Identify automation opportunities and execute on them.

  • Own sales process documentation and knowledge bases.

  • Provide client success support by way of tools and processes, particularly for renewals.

  • Ensure a clear link between sales and success functions.

  • Create other ad hoc tools as needed to support business planning.

Qualifications

Your background:

  • You have 3+ years of experience in a sales or revenue operations role

  • You have experience managing Salesforce, particularly building dynamic reports and dashboards to enable individual contributors and management

  • You are proficient in Excel and Google Sheets

  • Experience with Pardot is ideal but not required

  • Experience with customer success tools (e.g., Gainsight) is a nice to have but not required

Who you are and what you can do:

  • You have excellent communication skills: you are influential across stakeholders and cross-functional partners to enable decision-making on important topics.

  • You are extremely technologically-savvy.

  • You are data-driven and results-oriented: you love converting data into a story to make recommendations.

  • You are process-oriented with a desire for operational excellence: you have the ability to understand sales strategies, translate them into process and system requirements, and ensure local execution and business impact.

  • You have extreme attention to detail: you derive great pleasure from building processes that are error-free, scalable, and beautiful.

  • You are a natural problem-solver, you have an innate sense of urgency, and you have the follow-through to drive issues to closure.

Additional Information

Our Perks:

  • Comprehensive medical, vision, and dental coverage

  • 401(k) with matching contribution

  • Flexible vacation and PTO policies

  • Monthly gym membership stipend

  • Commuter perks

  • Monthly group activities

  • Dog-friendly office

Onna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the US.

All your information will be kept confidential according to EEO guidelines.