Application Analyst

  • Research Ln, Triangle, NC 27713, USA
  • Full-time

Company Description

We are Onna: a fast-growing startup proudly based in New York and with offices in Raleigh and Barcelona.

We're an international team composed of fun, experienced and hard-working individuals on a mission to create real-time search for organizations, no matter where the information is stored. Joining us would mean you'd have direct impact on a product used (by some of the biggest names in tech) to solve global problems in knowledge distribution.

Our work environment is fun, quirky, exciting and flexible to your needs. 
 

Job Description

We're looking for an Application Analyst to join our growing team in Research Triangle Park and work as part of our Customer Solutions team. 

Responsibilities: 

  • Assist in responding to customer service and information requests

  • Communicate with customers and update tickets accurately

  • Proactively monitor assigned open tickets, contact customers, and update tickets in a timely manner

  • Provide responsive support to customers during normal business hours

  • Complete all daily tasks on-time with attention to detail

  • Communicate with team and team lead and escalate any issues that require further troubleshooting.

  • Use API commands to query systems

Qualifications

Minimum Requirements

  • BS in Computer Science or related field

  • Experience with Python (2+ years)

  • Experience with Customer Support as a primary contact

  • Professional written and verbal communication skills

  • Ability to manage multiple tasks and projects

Preferred Qualifications

  • Client-focused and ability to understand expectations

  • Experience troubleshooting complex issues

  • Familiarity querying api’s

  • Familiarity with cloud platforms

  • eDiscovery knowledge a plus

Additional Information

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.