Join our team and be part of the biggest LATAM market expansion!

We’re looking for a Customer Success Engineer (CSE) to spearhead our emerging Customer Success Technical Team.

This team will bridge Customer Success and Product Engineering, and be responsible for troubleshooting and resolving technical issues, enhancing internal tools, and crafting custom solutions to meet customer requirements.

As a leader within the team, the CSE will act as a mentor to junior team members, fostering their technical expertise. This position is an excellent fit for individuals who relish customer interaction, cross-functional collaboration, innovative problem-solving, and encouraging their teammates' success.

• Solid Understanding of Database Systems and SQL: ○ Capability to create, optimize, and troubleshoot SQL queries.
• AWS Services: ○ Familiarity in various AWS services like EC2, S3, RDS, Lambda, and more, utilized in deploying and managing applications. ○ Understanding of AWS security practices, including IAM roles and policies.
• Proficient Python Development and Debugging Expertise: ○ Proficiency in debugging existing python scripts, ○ Ability to write custom Python modules tailored to specific customer needs and requirements.
• Ability to Triage Errors using Monitoring Tools: ○ Utilizing tools like Sentry and DataDog to monitor, identify, and triage errors.
• Experience with Component-Based Development and APIs: ○ Designing, developing, and maintaining API interfaces, ensuring their stability, and optimizing performance. ○ Adhering to best practices in component-based development to ensure modular and maintainable codebase.
• General Programming Knowledge: ○ Efficiently using version control tools, especially git, to manage and track code changes. ○ Deploying, managing, and optimizing applications on cloud platforms. ○ Implementing automated testing within CI/CD pipelines.
• Advanced English (C1+).