Customer Solutions and Implementation Manager

  • 2104 Market St, Philadelphia, PA 19103, USA
  • Full-time

Company Description

About us:

Oncora is an oncology software and data company dedicated to helping physicians and scientists collect and use real-world data to improve outcomes for cancer patients. Our machine learning algorithms, which are deployed in active clinical environments, accurately predict oncology outcomes such as unplanned hospitalization, survival, and recurrence. Our software products include: a clinical workflow and data entry system for oncology clinical care, a data warehouse that leverages connections to other healthcare software systems such as EMRs, PACS, to amass real-world, regulatory-grade oncology data, a machine learning platform to train and validate predictive models of key oncology events, a machine learning API to power external software tools, and a virtual clinical trial platform that allows pharma and device companies to leverage automated medical image analysis to advance new technologies in the fight to cure cancer. We work with world-leading cancer centers such as MD Anderson and Northwell Health, global device companies such as Varian Medical Systems, and innovative biopharma companies. Our team is mission-driven to its core.

Job Description

About the role:

In this role, you will deeply understand Oncora’s product offerings and be responsible for their successful implementation at client sites. This role is client-facing: you will represent Oncora to  individual customers and you will serve as their main point of contact. You will work with Oncora Engineering and clients to develop custom integrations with different health data sources. You must be an expert technical communicator who can understand and explain our products and services in a clear, organized, and consistent manner. We’re looking for candidates who are highly self-motivated, are passionate about improving healthcare, and excel at finding solutions to complex problems with minimal direction. As a key new role for Oncora’s tech organization, you will lead customer solutions and implementation efforts. 

What you will be doing:

  • Become an expert on all of Oncora’s offered services
  • Own the end-to-end installation and integration of the Oncora platform at new customers, with an eye towards building scalable and repeatable processes
  • Be the main point of contact for clients both during and after the installation process; facilitate recurring and ad-hoc customer meetings
  • Manage and maintain project plans for all active implementations and work with Oncora engineering to prioritize and meet delivery obligations
  • Collaborate with Oncora engineering to define and build custom integrations with healthcare data sources like Electronic Medical Records, Oncology Information Systems, Treatment Planning Systems, etc. 
  • Work closely with customers  to identify needs and pain points, monitor and manage incoming customer feedback
  • Collect, triage and resolve incoming customer support (e.g. technical support) requests
  • Assist in product validation, Data QA and testing and ensure delivery of highest quality integrations

Qualifications

About you:

  • 4-8 years experience in a implementation, project manager, or other customer facing role, preferably in a healthcare or enterprise setting
  • Experience leading complex enterprise software projects from initiation to acceptance; ability to structure tasks for yourself and others and to troubleshoot independently
  • Able to clearly communicate technical and data topics to a variety of audiences, including clinicians, executives, and engineers
  • Skilled at understanding, documenting and analyzing data using a variety of tools (SQL, spreadsheets, scripting / code, etc.)
  • Understanding of software development processes
  • Entrepreneurial mindset and positive can-do attitude

Bonuses:

  • Familiarity with healthcare information systems (EMRs, OISs, TPSs, etc.)
  • Experience with healthcare data standards and integrations (HL7, FHIR, DICOM, etc.)
  • Experience developing standard data integrations for software products

Additional Information

Compensation, Benefits, and Perks:

  • Salary: $110-130k plus equity compensation
  • 401k, health and dental insurance, flexible vacation, paid parental leave
  • eBooks, online courses, home office budget 
  • Events: happy hours, team dinners, conversations with oncologists (will return soon!)
  • Work with smart, passionate people on a product that will have a direct impact on the lives of cancer patients

 

What to expect in the hiring process:

  • Introductory phone call with the Head of Operations (30 minutes zoom call)
  • Phone interview with company leadership (60 min zoom call)
  • Phone interview VP of Engineering and Engineering Team (60 minute zoom call)
  • Final stages, potential follow-up interviews, and offer discussions

Sorry, we do not offer visa sponsorships at this time.

Oncora Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religious creed, disability, ancestry, national origin, sexual orientation, gender identity, or gender expression