Customer Success Specialist - Part Time

  • 254 W 54th St, New York, NY 10019, USA
  • Employees can work remotely
  • Part-time

Company Description

Overview

On The Stage is looking to add Customer Support resources who have had box office or ticketing system experience to our team. We offer you the opportunity to combine your love for the arts with a Customer Support career?

Want to join a growing and diverse team of professionals bringing a Broadway caliber technology platform to performing arts organizations coast to coast? We are looking for passionate, career minded individuals from all backgrounds, who excel at speaking to others, building client engagement, delivering training, providing customer service naturally and want to continue to be part of the performing arts community, to join our Account Management team. 

Company Description

On The Stage provides an all-in-one online SaaS platform designed for community, educational, and independent theatre makers; that was created by theatre professionals with real experience in the tech industry.  We make Broadway caliber technology tools available to empower live arts producers to achieve their creative and financial goals.  On The Stage provides an inclusive environment that welcomes people to join us and make a difference for our client arts organizations. 

Our end-to-end SaaS platform includes a comprehensive online ticketing system, public-facing promotional sites, configurable engagement features, live capture and streaming software, and other best-in-class resources. In your role you can help our client organizations see significant benefits from our platform's ability to produce/manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Over 1 Million tickets have been sold via our platform for our clients, which continues to increase each month! 

Founded a Tony Award winning producer and serial tech entrepreneurs with multiple $8 figure exits between them and funded by a group of angel investors experienced in both tech and the Arts who are focused on empowering theatre markers with great technology. 

We believe:

  • Creativity thrives when artists and educators have the resources they need.
  • Live Art is most successful in a sustainable environment of mutual appreciation and exchange with its audience.
  • Everyone deserves access to the tools and support they need to bring their artistic visions into the world.

We’re in the business of technology, but in service to the arts. For more information about On The Stage, visit: www.OnTheStage.com.

Job Description

Opportunity for 15 - 20+ hours per week - Requires Evening & Weekend Hours

  • General Client Support - Day-to-day client support, resolving trouble tickets, troubleshooting, account provisioning, performance/event support coverage, 

  • Departmental Collaboration - working closely with the Sales Team and Account Management Team on a daily basis, prioritizing the needs of new and existing clients, ensuring those needs are met in a timely, productive, and scalable way. 

  • Internal Expert - deep product knowledge, knowing the ins/outs of the platform, and staying abreast of features and platform changes and communicating those to internal staff as required

  • Knowledge Base - Under direction of Client Support Manager, creating/updating knowledge bases for client/patrons and internal staff including one sheets for CS Big Book, instructional videos for YouTube channel, contributions to company newsletter/blog.

  • Client Training - Developing Training, Hosting Informational Webinars, Q/A Sessions, & Group Training Sessions

  • Other Projects as assigned

Qualifications

  • Minimum of 3+ years experience in Customer Service, Tech Support, or Sales experience in the B2B SaaS space, with demonstrated success in providing excellent service

  • Minimum 2+ years experience working in a box office, ticketing or a related live event space

  • Experience with G-Suite, Slack, Asana, and LiveAgent or ZenDesk is a plus 

  • Self-motivated, with a “get it done” attitude and affinity for working in a fast-paced environment

  • Tech Savvy- can pick up on new technologies quickly and easily 

  • Strong attention to detail, well-organized, as well as great oral and written communication skills 

  • Works well with a team, and enjoys working with others on projects! 

  • Bonus if you have a background in or a strong interest in the Performing Arts Industry

Additional Information

Equal Opportunity Statement

On The Stage is committed to strengthening our culture of inclusion through our hiring practices. We recognize and celebrate that we are better able to grow and learn together with a diverse team. When recruiting for On The Stage, we welcome the unique contributions that diversity of personal experiences brings to the team. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All are welcome at On The Stage. 

All your information will be kept confidential according to EEO guidelines.