Omio’s vision is to enable people to travel seamlessly anywhere, anyway. We are bringing all global transport into a single distribution system and creating end-to-end magical consumer journeys.

With Omio you can compare and book trains, buses, ferries and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

Omio is the largest source of inventory, with 1000+ suppliers operating in 39 countries. Our brands also include Rome2Rio for global discovery, while Omio powers ticketing and journeys, which attract 900m+ users every year. Our offices are based in Berlin, Prague, Melbourne, Brazil, Bangalore, and London.  

We are a growing team of more than 400 passionate employees from more than 50 countries who share the same vision: to create a single tool to help send travellers almost anywhere in the world.

Main tasks and responsibilities

• Deliver and maintain a high level of service and customer satisfaction
• Support your team as the company grows and expands to different markets
• Support new hires as well as agents transitioning into CS Specialist Tier 2
• Manage GDPR requests and its processing, as well as advice on pre-legal
• escalations
• Support daily communication and updates to the team
• Collaboration and ad-hoc training with our BPO Tier 2 and TL
• Performing quality audits
• Cross functional support and collaboration with Omio Product and all TPD
• divisions.
• Monitoring unresolved compensations, able to present solutions within guidelines
• but also propose new ones to adjust to markets and customer needs
• Process external refunds via bank transfer and cashing voucher credit together
• with our Finance team
• Working with Training and Content for continuous training plan and for the
• maintenance of internal knowledge resources
• Support Team Leads and WFM with monitoring escalation queues and internal
• channels between BPO locations and inhouse

• 2-3 years previous experience in Customer Service essential
• Great communication skills
• Role model for customer service attitude
• Able to guide, mentor and coach other CS specialists
• Strong/Advance knowledge in Omio product and CS policies
• Capacity to revise and solve escalations that involve advanced technical skills and 
  communication with other stakeholders
• Support TLs in side projects

What’s in it for you? #LifeAtOmio

• Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride
• A competitive and attractive compensation package
• Subsidized Urban Sports Club membership
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Hiring process and background checks
At Omio, we work in partnership with Giant Screening, once a job offer has been accepted, Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.

Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).
Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to [email protected]. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.

Intrigued? Apply here in English.