Omio is pursuing a vision of bringing global transport into a single distribution system and creating end-to-end magical consumer journeys. While the whole world of air, hotels or car rental is normalised, rail, bus, ferries, airport transfers, and all forms of ground transport are fragmented on a local level.

Omio is the largest source of inventory with 1000+ suppliers operating in 35 countries in Europe and North America. Along with their two brands, Rome2Rio used for global discovery, and Omio used for ticketing and journeys, they attract 600m+ users on a yearly basis while continuing to launch new geographies, new verticals, and new products as they scale. It’s a team based in Berlin, with offices in Prague, London, Beijing, Melbourne, and NY. 

We are a team of 250+ passionate employees from more than 45 countries who share the same vision: to create a single tool to help send travellers almost anywhere in Europe, the U.S., and Canada.

The Product Operations Analyst at Omio ensures smooth product delivery and optimization by troubleshooting and resolving product-related issues and bugs. They provide essential technical support and guidance to both the Product and Tech teams, particularly around supply and inventory. Additionally, they develop and maintain dashboards, reports, and metrics to monitor product performance and user feedback, aiding in the identification of opportunities and insights for improvement. This role supports the planning, prioritisation, and execution of product initiatives, ensuring alignment with business goals and customer needs while documenting workflows and best practices.

Main tasks and responsibilities:

1. Content Management and Operational Support: Ensure the accuracy and relevancy of provider-related information displayed to users, such as fares, classes, and amenities. Regularly update and perform quality assurance on this content to maintain high standards.

2. Cross-Functional Coordination: Act as a bridge between different departments, facilitating collaboration and ensuring alignment with the product goals. Ensure effective communication across teams.

3. Data Analysis: Gather, analyse, and interpret data to provide insights that support product development and operational improvements. Use data to drive decision-making and optimise processes.

4. Error Monitoring and Reporting: Monitor, track, and analyse booking errors and integration issues. Categorise and report these issues to the responsible teams, ensuring timely resolution and continuous improvement.

5. Documentation Updates: Maintain and improve standard operating procedures (SOPs), guidelines, and knowledge base documents. Ensure all documentation is up-to-date and accessible to internal teams.

6. Project Management: Manage special projects related to product operations. Assess throughput metrics and operational workflows to improve operational efficiency and project outcomes.

• 2+ years of experience in product operations, project management, or a similar role.

• Strong analytical and problem-solving skills

• Proficiency in data analysis and visualisation tools (e.g. Excel, Tableau, Redash), SQL knowledge would be a strong advantage

• Familiarity with project management and collaboration tools (e.g., JIRA, Trello)

• Excellent communication and interpersonal skills

• Ability to work independently and in teams

• Strong organisational and time management skills

Preferred: 

• Experience in the travel industry.

What’s in it for you? #LifeAtOmio

• Have an impact. With innovation and smart technology, together, we are powering journeys that move us
• 27 vacation days, a day off on your birthday, and more
• Subsidized Multisport card
• Travel Benefits Scheme
• Brand new, modern, and dog-friendly office
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

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Hiring process and background checks
At Omio, we work in partnership with Giant Screening, once a job offer has been accepted, Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all relevant information required. Consent will be requested prior to any information being passed to our services company.